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Swedbank hit by ‘Twitter- generated’ Latvia panic

More than 100 cash machines in the Baltic state of Latvia had run out of money Monday morning following a banking panic apparently caused by rumours on the Twitter social media network.

Swedbank hit by 'Twitter- generated' Latvia panic

A total of 126 out of 298 ATMs belonging to Swedbank, the country’s biggest lender, had run dry after demand for cash soared 10-fold on Sunday afternoon, according to a statement on the Swedish-owned bank’s homepage.

Queues formed at many cashpoints after rumours spread on social media networks that cash machines in Sweden and Estonia had already run out of money.

The Swedish group, a leading market player in Latvia and fellow Baltic states Estonia and Lithuania, moved swiftly to quash rumours ripping through social networks just three weeks after the failure of Latvian bank Krajbanka.

“We currently see people asking on the web and at branches about various rumours — some of which are simply not true, and some quite absurd – that the bank is not working in Estonia, that cash machines are not working in Sweden — which was just outright lies,” Maris Marcinskis, chief executive of Swedbank’s Latvia arm, said in a statement.

“We take into account that people take any speculations about the financial market and banks extremely emotionally given both the recent closure of Krajbanka and the abundance of alarming headlines about Europe and the euro zone,” he said.

“Unbiased information and the bank’s actual day-to-day operations is what best dispels rumours,” he added.

Prime Minister Valdis Dombrovskis also moved to dispel the speculation.

“These rumours have no foundation. There is no reason to worry about Swedbank or the stability of other banks. These rumours have been spread in order to destabilize the situation in Latvia,” Dombrovskis told reporters, without elaborating.

Dombrovskis also urged Latvia’s banking regulator to communicate more effectively and backed police efforts to trace the source of the rumours.

But the rumours had created demand for cash 10 times greater than usual with more that 10 million lats ($19 million) withdrawn Sunday, he said.

At one Swedbank branch in Riga, a 20-strong queue was waiting at midday on Monday, but savers denied they had been influenced by rumours to come and withdraw money.

“I am confident everything is okay. This is a big Scandinavian bank that’s well run and well funded. It’s not Krajbanka or some Lithuanian bank,” businessman Martins Smits, 42, told AFP.

The latter was a reference to Lithuania’s Snoras bank, whose collapse last month amid a fraud probe fueled the demise of its Latvian subsidiary Krajbanka.

Nearby ATMs of other Nordic lenders SEB, Nordea and DNB were unaffected, though SEB said in a statement that it had noticed “increased interest” in cash withdrawals as a result of “baseless news”.

Speaking on LNT, Janis Brazovskis of the country’s banking regulator said rumours about Swedbank appeared to have been spread via social media and text messages.

Police are investigating the source of the scare.

Latvia is no stranger to the effects of financial rumours.

Rumours in 2008 of an imminent devaluation of its currency — the lats, which is pegged to the euro — caused panic but proved to be entirely false.

Swedbank is the largest bank in Latvia, holding around 20 percent of a market which has been dominated by Nordic players following the collapse of another local bank, Parex, in November 2008.

The fall of Parex came after depositors jittery about a spiralling economic crisis began pulling out cash.

A month later, the government was forced to turn to the European Union and International Monetary Fund for a $10-billion loan package, paid out in slices in exchange for one Europe’s most draconian austerity drives.

Latvia’s economy shrank by 18 percent in 2009, the deepest recession in the 27-nation EU, but has been recovering for over a year.

In Lithuania, Swedbank and local authorities said withdrawals had not risen.

“Swedbank is working as usual, there are no problems. I don’t see any reason for panic,” said Vitas Vasiliauskas, head of Lithuania’s central bank.

The situation was likewise normal in Estonia, that country’s central bank said.

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ECONOMY

Swedish bank’s IT fault puts customer accounts in the red

A technical problem at Sweden's Swedbank on Thursday night gave customers a nasty surprise, with their account balances inexplicably going negative, payments impossible, and Swish payments no longer working.

Swedish bank's IT fault puts customer accounts in the red

By 11.30pm, more than 2,000 Swedbank customers had reported the fault to the site Downdetector, and the problem was still not solved by 17.00pm on Friday. 

“We have an ongoing IT disruption where certain customers see an incorrect balance on their accounts,” a message on the bank’s app read. “The reason is a planned update to our internal systems which went wrong. We apologise, of course, for that and are working as quickly as possible to fix the problem.” 

The Swish payment service has also been affected, with the service, which is owned collectively by Swedish banks, reporting on its site that there was a “technical disruption at Swedbank and Sparbank which might affect Swish payments from these banks”. 

Some Swedbank customers posted their negative account balances on Twitter, expressing shock at the incorrect figures. 

The disruption comes at the worst possible time for many Swedes. Many people are paid on the 25th of the month, meaning this Friday marks the start of the payday weekend. Many will have also scheduled their bill payments for this Friday. 

Marko Saric from Malmö saw his account balance drop by 1.2 million kronor, going half a million kronor into the red. 

“It’s just totally crazy,” he told SVT. “We were going to go out and shop for the weekend. It’s lovely weather and the kids want to go out, but we can’t use our card. We’ve got no cash. Everything is in the bank.” 

“You’re just completely blocked. Colleagues need to make emergency food parcels for you. It’s just crazy that something like this should happen.” 

In its statement, the bank assured customers that their money was “secure”, and that the bank still had the correct information on what their account balance should be. 

“Customers who feel that they have suffered economic damage as a result of the disruption should contact the bank,” the message said.

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