For members


UPDATED: How non-Danish passport holders can switch from NemID to MitID

Denmark’s Agency for Digitisation has issued advice on how residents who are not Danish passport holders can make the switch to the country’s new digital ID system, MitID.

Denmark last year began its gradual transition from the NemID to MitID secure digital ID platform.
Denmark last year began its gradual transition from the NemID to MitID secure digital ID platform. Photo: Olafur Steinar Gestsson/Ritzau Scanpix

Denmark last year began its gradual transition from the NemID to MitID secure digital ID platform. The process began in October 2021 and is scheduled to be completed by June this year.

The digital ID systems are used to log in to services including online banking, secure email, and personal tax.

The existing NemID is being phased out in favour of the new MitID system, which does not use a physical card as was the case with NemID. 

In the second half of 2021, notifications began to appear on the NemID app asking for ID information to be updated in preparation for the changeover. However, this required a Danish passport, which many foreign residents in the country don’t have.

The Agency for Digitisation last year told The Local that solutions for making the switch without a passport will be rolled out at a later stage. In the meantime, those with foreign passports will not be locked out of the new system, and NemID will continue to function throughout the transitional period.

In January 2022, guidelines showing people who don’t have a Danish passport how to switch from NemID to MitID were issued by the digitisation agency.

Guidance was sent out by the agency in a circular via the Eboks secure digital mail platform. According to the circular, people without a Danish passport should wait to switch to MitID until they receive notification via their online or mobile bank that it is their turn to make the change. The notification will appear when logging on to online banking.

Not everyone will be notified at once – this is to avoid lots of people initiating the process at the same time, which could result in bottle necking.

The notification will include a deadline for when you need to switch over – it is important to take note of this because if you miss it, you will be unable to log on to online banking with your NemID after the deadline. You will, however, still be able to use NemID to log on to public services such as the tax agency, and

The Agency for Digitisation told The Local via email on January 12th that some, but not all residents of Denmark will need to update their ID information in order to meet new security criteria connected used with MitID, in order to activate the new service.

For people who do not have Danish passports, this means visiting their local Borgerservice (Citizens’ Service) in order to provide updated ID information.

But “not all residents need to update their ID information before they can get MitID,” the agency wrote.

“This depends on the point in time at which you got NemID: If you needed to go to Borgerservice back when you got NemID, that means you confirmed by your physical presence that you are who you say you are – and thereby live up to the security requirements related to identity that apply for MitID,” the Agency for Digitisation explained.

In such cases, it is not necessary to update ID information, either by scanning a passport or by visiting Borgerservice, the agency confirmed.

People who have not previously confirmed their identities in line with these requirements will be required to do so when they now make the switch to MitID. This means that some will not be able to change over without visiting Borgerservice offline to update their ID information (if they do not have a Danish passport).

Others who previously obtained a NemID by, for example, visiting Borgerservice, have already submitted the ID information needed to activate MitID and can therefore do so with using their passport or visiting Borgerservice, according to information provided to The Local by The Agency for Digitisation.

As such, it is in some cases necessary to go in person to a local Borgerservice centre before changing to MitID. This also applies for those who don’t have a smartphone compatible with the passport method for switching over.

Foreign passports cannot be used because the NemID app (which is used when changing to MitID with a Danish passport) checks the validity of the passport with the database of the Danish National Police (Rigspolitiet), so foreign passports aren’t covered.

In most municipalities it is necessary to book an appointment with Borgerservice before attending. Municipality websites state whether a booking is required and provide a link to the booking system if necessary.

A list of contact details and addresses for Borgerservice locations in Copenhagen Municipality can be found here. In Aarhus, Borgerservice is located within the city’s flagship public library, Dokk1.

In smaller cities – such as Kolding, for example – there may be a dedicated building, while others – like Esbjerg or Ribe – house Borgerservice within the City Hall.

It’s advisable to make the appointment in good time before your deadline if you can, to allow for processing time.

When attending the appointment, you must bring a physical ID such as a passport, driving licence or residence permit card.

A full list of the valid types of ID can be found (in Danish) here.

If you are unable to get to a Borgerservice before the deadline – for example if you are currently abroad – the Agency for Digitisation advises that you contact the telephone support line for your bank. A list of numbers can be found here.

Editor’s note: When this article was first published it incorrectly stated all non-Danish passport holders must visit Borgerservice to switch to MitID, in accordance with a circular issued by the Agency for Digitisation. A number of readers got in touch to let us know they were able to switch to MitID online without a Danish passport, after which the Agency for Digitisation provided us with further clarification included in the updated version of this article.

Do you need any further information or guidance on MitID? Let us know and we’ll try to get your questions answered.

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For members


Everything you need to know about Denmark’s MitID app

You can't do very much as a new arrival in Denmark without access to the country's MitID digital ID app. Here are the main things you need to know.

Everything you need to know about Denmark's MitID app

What is MitID and who is behind it? 

MitID is a digital identity app for mobile phones or tablets used in Denmark to prove identity when accessing government or commercial services online or in apps.

MitID replaced the old NemID system in September 2022, with NemID switched off for good on October 31st, 2023.

The app has been developed in a public-private partnership between Finans Danmark, which represents 70 Danish banks and insurers, and the Danish Agency for Digital Government, which is responsible for the digitalisation of national, regional and municipal government.

It was built by Nets, the Danish digital identity and payments company. 


When do you need to have MitID in Denmark?  

You need MitID for pretty much everything you do online in Denmark. 

  • Danish banks such as Danske Bank, Jyske Bank, Vestjysk Bank, Nykredit Bank, Sydbank, and Nordea require MitID to log in to their apps and websites. 
  • MobilePay, the digital payment system Danes use to transfer money between one another and to pay for things online, requires MitID when you sign up, register or change card details, or change the bank account you use to send or receive money.   
  • Shopping online. If you buy anything online, you will often need to approve the payment with your bank using MitID. 
  •, the portal to online government services and information, requires MitID to log in. 
  • Digital post. The secure digital post systems, such as, used by government agencies to communicate with Danish citizens and residents, require MitID to log in. 
  • The Danish Tax Agency requires a MitID login if you want to check your tax details, submit forms, or pay tax. 
  • Healthcare. Denmark’s national health website,, requires a MitID login to make appointments with your regional health authority, renew prescriptions, and view test results, among other services.  
  • Pensions. Denmark’s pension website,, requires a login with MitID to view your pension and make any changes to it. 
  • Education. You need MitID to apply for courses at schools, adult education colleges or universities on Denmark’s applications website.  

Who is eligible for MitID? 

Anyone with a valid passport over the age of 13 can obtain a MitID, so long as they are either a Danish citizen, have a Danish residency permit, or have a permit to study in Denmark. 

You do not need to have a Danish passport, although not all foreign passports will work with the app. If yours doesn’t, then you will need to visit your local Borgerservice office to identify yourself in person. 

You also do not need to have a CPR number, the Danish equivalent of a social security number. If you don’t have a CPR number, you will need to obtain an 8-digit ‘P code’ to log into the app.These can be obtained by contacting your bank, by contacting MitID Support or by visiting your local Borgerservice centre.

How do you get MitID?

It is only possible get MitID using a foreign passport if the passport has a chip. If it does, it will have this symbol stamped on the front of it: 

Your passport also needs to be from a UN member state and, obviously, it needs to still be valid.

You need to make sure that your phone is a smartphone capable of reading NFC codes. 

Then you need to download the app from the Google Play or Apple store, open it, and use the app to scan the code beginning with P on your passport. 

After this, you need to read the chip with your phone, and, finally, you need to scan your face with the app.

The next stage is to create a user ID, which you choose yourself and which is then connected to your phone number. 

Finally, you need to validate this user ID by filling in a number sent by text message to your phone, after which, with any luck, you should have created your new MitID. 

You can find the official guide in English to doing this here, and a troubleshooting guide for what to do if it doesn’t work here

What happens if you lose your phone with MitID on it? 

The MitID website recommends that users create a backup MitID on a tablet or second phone, so that they can still access essential services if they lose their phone or accidentally delete the app. 

Users who get new phones also sometimes wipe their old phone before using their existing MitID to activate the MitID on their new phone. 

You can get an authentication code for a spare backup MitID by following the instructions here

Can you use MitID without a phone? 

If you for whatever reason are unable or unwilling to own or use a smartphone, you can instead use an MitID authenticator, which you can order here. You will need to visit your local Borgerservice centre to activate it.