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EXPLAINED: How to change electricity and gas providers in Germany

With energy prices in Germany fluctuating all the time, we explain how you can try to get the best deal for your home by changing suppliers. 

money with a plug energy
An electric plug on top of a pile of Euro coins and notes. Photo: picture alliance/dpa/dpa-tmn | Kai Remmers

Energy prices have been incredibly volatile in Germany in recent years, with much of what you pay depending on how savvy you are about switching provider at the right time.

If you think you might be missing out on a better deal, here’s how you can secure the best tariff for your home by switching to another supplier. 

Easier than you think 

Some may be put off by the idea of changing energy suppliers due to concerns that the process will be complicated and that they may be left without energy while changing providers. But in Germany, there is a legally guaranteed basic supply, meaning you will be supplied by the so-called basic supplier in your area during any changeover period.

(Don’t switch too close to the deadline though, as this can get expensive.) Also, technically speaking, a change of supplier does not change the electricity or gas for your household, meaning no one has to come to your home and the change is free of charge.

Contract termination

The time at which you can change your electricity or gas supplier depends on your current contract. Different notice periods apply depending on whether you are a customer of a basic supplier, an alternative supplier or have a special right of termination.

If you are a customer of a basic supplier and have never changed your provider, you can change your gas or electricity supplier at any time. In this case, you have two weeks’ notice before the contract with your new supplier can start.

If you are a customer of an alternative provider – which is the case with most people –  you are bound by certain deadlines and you will need to pay attention to the minimum contract period and the notice period in your contract.

READ ALSO: Moving house in Germany: 7 things you need to know about setting up utility contracts

Many contracts will run for a minimum of one year, after which they are automatically extended. In this case, it is very important to pay attention to the notice period in your contract, as, once the period expires, the contract will be extended by another year. You should therefore act in good time and can initiate the change of provider up to six months before the contract expires. The termination of the old contract is usually taken over by the new supplier, who then directly takes over the supply as soon as the old contract has expired.

In certain circumstances, a so-called special termination right can apply – meaning you can terminate your contract without having to observe the usual contract or notice periods. Moving house, for example, is a special situation for which this rule applies. Another is if your provider announces a price increase, in which case you have the option of exercising a special right of termination.

In this case, the notice period is usually two weeks from the announcement In these cases, it is best to send the termination notice yourself, rather than getting your new provider to do so on your behalf. You can inform the new provider that you have cancelled your current contract yourself by adding a note to the order.

The new electricity or gas contract usually comes into effect as soon as the new supplier has sent you a contract confirmation with the expected start of delivery.

The previous provider then has up to six weeks after the end of delivery to issue a final invoice.

Search for other offers

There are numerous electricity price comparison sites that you can use to find out if you are paying too much for your energy: Check24 and Verifox are two of the biggest ones. 

The websites offer tariff calculators, which enable you to see what other suppliers offer for the same level of consumption in your area. To use these calculators, you should have your postcode and your annual electricity consumption at hand – which you can find in your last gas or electricity bill. 

READ ALSO: Who can apply for Germany’s new renewable heating grants for homes?

When researching electricity and gas contracts, you should not only pay attention to the prices, but also carefully check the terms and conditions of the contracts on offer. The shorter the terms and periods of notice, the more flexible you are as a customer – meaning you can act quickly and without complications if you decide you need to change again.

Be careful with suppliers who offer favourable rates in return for an advance payment or a deposit as, if the company goes bankrupt, it is almost impossible to get the money back. Also, watch out for package prices: here, the price is linked to a certain amount of consumption and if you try to save electricity by using less energy, you don’t get your money back, but if you use more energy, you still have to pay more. 

Once you have found a suitable offer, check on the provider’s website whether the details match those in the price comparison calculator. If there are discrepancies, ask the provider directly.

Making the switch

Before changing to another provider, it’s worth contacting your current supplier and asking if they can make you a better offer. Before calling, have the details of any better tariffs you have found to hand so that you have a good basis for negotiation.

If you decide to go ahead and change supplier, you can either conclude the new contract directly with the new provider or, in some cases, via the tariff portal, though the portal usually charges a fee for this service. In any case, the new provider will terminate your previous contract on your behalf if you sign the power of attorney allowing them to do so.

READ ALSO: Electricity bills in Germany – how to keep your costs down

Useful Vocabulary:

electricity supplier – (der) Stromanbieter

basic (energy) supply – (die) Grundversorgung  

electricity price comparison – (der) Strompreisvergleich  

 tariff calculator – (der) Tarifrechner

contractual period – (die) Vertragsdauer

notice period – (die) Kündigungsfrist

special termination right – (das) Sonderkündigungsrecht 

power of attorney – (die) Vollmacht

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INSIDE GERMANY

Inside Germany: ‘Ampel’ makeover and can Euro 2024 bring Germans together?

From how the Euros are providing a sense of relief in Germany amid heightened tensions to a traffic light transformation in Frankfurt and lucky chimney sweeps, here's what we've been talking about this week.

Inside Germany: 'Ampel' makeover and can Euro 2024 bring Germans together?

Inside Germany is our weekly look at some of the news, talking points and gossip in Germany that you might not have heard about. It’s published each Saturday and members can receive it directly to their inbox by going to their newsletter preferences or adding their email to the sign-up box in this article.

The Euros are bringing Germans together – but tension remains 

Whichever way you look at it, it’s been a turbulent few years. In the aftermath of the Covid pandemic, Russia launched a full-scale invasion of Ukraine, sparking forced migration, an energy crisis and fears over war spreading in Europe. 

In Germany, the cost of living crisis has been gripping residents for years, resulting in increased strike action and protests. Meanwhile, the economy has tanked, support for the coalition government is falling dramatically, division remains over war in the Middle East and the the far-right has climbed in the polls. At the recent European parliament elections, Alternative for Germany (AfD) took second position in the national vote. 

READ ALSO: What do Germany’s far-right gains in EU elections mean for foreigners?

With these unresolved issues, you might think that Germany would struggle to come together to organise the UEFA Euro 2024 tournament this summer.

But so far, Deutschland has been a fantastic host.

The scenes of fans from different countries gathering in German cities and mixing with locals have been joyous to see. 

Games and logistical matters are taking place without any major problems (at least most of the time).

Hammering Scotland 5-1 in the opening game may have brought Germans a much needed boost. Seeing residents from all walks of life huddle around TVs on streets or attend fan zones to cheer on their team has felt like something we’ve all needed after such heavy years. 

Perhaps if the German team goes far, it will unite people even more. 

But the tension is still around. 

A recent survey by broadcaster WDR’s Sport Inside, found that one in five respondents would prefer if the German national team had more “white” players, highlighting racist attitudes. 

It comes after German partygoers were filmed singing “foreigners out!” on the holiday island of Sylt. 

The Euros are providing much-needed light relief in Germany right now – but football won’t fix everything. 

Frankfurt Ampelmann gets makeover

Football figures on the traffic lights in Frankfurt to celebrate Euro 2024.

Football figures on the traffic lights in Frankfurt to celebrate Euro 2024. Photo: picture alliance/dpa | Andreas Arnold

Football fever is gripping the nation – and Frankfurt has updated its traffic lights or Ampeln to to celebrate

Anyone walking through central Frankfurt might spot the Ampelmann (traffic light man) giving a red card or kicking the ball – depending on the colour. 

German cities are known for their unusual traffic light figures. 

The most famous are the Ampelmännchen (little traffic light men) in Berlin. These were first created in what was then East Berlin back in 1961 and now appear on various traffic lights in the centre of the German capital. 

Germany in Focus

In the latest episode of our Germany in Focus podcast, we talk about our highlights of Euro 2024 so far, why the German coalition is hanging by a thread, the postal system reform, how offices are preparing for the German citizenship law changes and the German vocabulary you need to watch football. 

Lucky chimney sweeps

My building recently received a visit from a lovely Schornsteinfeger (chimney sweep) to check our boilers were in working order. 

It reminded me that seeing a chimney sweep is meant to bring good luck in Germany. 

That’s because they traditionally came to homes to clean out chimneys, removing soot and dirt, which would help ward off the possibility of fires (as well as unwanted evil spirits). 

A chimney sweep on a roof on Maulbronn, Baden-Württemberg in 2023.

A chimney sweep on a roof on Maulbronn, Baden-Württemberg in 2023. Photo: picture alliance/dpa | Bernd Weißbrod

They may not actually be going into chimneys and getting covered in soot these days but they’re still providing maintenance and checking on various heating systems which can only be a Glücksbringer (lucky charm).

You’re supposed to get even more luck if you touch a chimney sweep – for example by shaking their hand or twisting one of their silver buttons – but you should probably ask them first. 

If you see a Schornsteinfeger on New Year’s Day or on your wedding day it’s meant to be even luckier.

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