SHARE
COPY LINK
For members

MONEY

EXPLAINED: How to change electricity and gas providers in Germany

With energy prices in Germany fluctuating all the time, we explain how you can try to get the best deal for your home by changing suppliers. 

money with a plug energy
An electric plug on top of a pile of Euro coins and notes. Photo: picture alliance/dpa/dpa-tmn | Kai Remmers

Energy prices have been incredibly volatile in Germany in recent years, with much of what you pay depending on how savvy you are about switching provider at the right time.

If you think you might be missing out on a better deal, here’s how you can secure the best tariff for your home by switching to another supplier. 

Easier than you think 

Some may be put off by the idea of changing energy suppliers due to concerns that the process will be complicated and that they may be left without energy while changing providers. But in Germany, there is a legally guaranteed basic supply, meaning you will be supplied by the so-called basic supplier in your area during any changeover period.

(Don’t switch too close to the deadline though, as this can get expensive.) Also, technically speaking, a change of supplier does not change the electricity or gas for your household, meaning no one has to come to your home and the change is free of charge.

Contract termination

The time at which you can change your electricity or gas supplier depends on your current contract. Different notice periods apply depending on whether you are a customer of a basic supplier, an alternative supplier or have a special right of termination.

If you are a customer of a basic supplier and have never changed your provider, you can change your gas or electricity supplier at any time. In this case, you have two weeks’ notice before the contract with your new supplier can start.

If you are a customer of an alternative provider – which is the case with most people –  you are bound by certain deadlines and you will need to pay attention to the minimum contract period and the notice period in your contract.

READ ALSO: Moving house in Germany: 7 things you need to know about setting up utility contracts

Many contracts will run for a minimum of one year, after which they are automatically extended. In this case, it is very important to pay attention to the notice period in your contract, as, once the period expires, the contract will be extended by another year. You should therefore act in good time and can initiate the change of provider up to six months before the contract expires. The termination of the old contract is usually taken over by the new supplier, who then directly takes over the supply as soon as the old contract has expired.

In certain circumstances, a so-called special termination right can apply – meaning you can terminate your contract without having to observe the usual contract or notice periods. Moving house, for example, is a special situation for which this rule applies. Another is if your provider announces a price increase, in which case you have the option of exercising a special right of termination.

In this case, the notice period is usually two weeks from the announcement In these cases, it is best to send the termination notice yourself, rather than getting your new provider to do so on your behalf. You can inform the new provider that you have cancelled your current contract yourself by adding a note to the order.

The new electricity or gas contract usually comes into effect as soon as the new supplier has sent you a contract confirmation with the expected start of delivery.

The previous provider then has up to six weeks after the end of delivery to issue a final invoice.

Search for other offers

There are numerous electricity price comparison sites that you can use to find out if you are paying too much for your energy: Check24 and Verifox are two of the biggest ones. 

The websites offer tariff calculators, which enable you to see what other suppliers offer for the same level of consumption in your area. To use these calculators, you should have your postcode and your annual electricity consumption at hand – which you can find in your last gas or electricity bill. 

READ ALSO: Who can apply for Germany’s new renewable heating grants for homes?

When researching electricity and gas contracts, you should not only pay attention to the prices, but also carefully check the terms and conditions of the contracts on offer. The shorter the terms and periods of notice, the more flexible you are as a customer – meaning you can act quickly and without complications if you decide you need to change again.

Be careful with suppliers who offer favourable rates in return for an advance payment or a deposit as, if the company goes bankrupt, it is almost impossible to get the money back. Also, watch out for package prices: here, the price is linked to a certain amount of consumption and if you try to save electricity by using less energy, you don’t get your money back, but if you use more energy, you still have to pay more. 

Once you have found a suitable offer, check on the provider’s website whether the details match those in the price comparison calculator. If there are discrepancies, ask the provider directly.

Making the switch

Before changing to another provider, it’s worth contacting your current supplier and asking if they can make you a better offer. Before calling, have the details of any better tariffs you have found to hand so that you have a good basis for negotiation.

If you decide to go ahead and change supplier, you can either conclude the new contract directly with the new provider or, in some cases, via the tariff portal, though the portal usually charges a fee for this service. In any case, the new provider will terminate your previous contract on your behalf if you sign the power of attorney allowing them to do so.

READ ALSO: Electricity bills in Germany – how to keep your costs down

Useful Vocabulary:

electricity supplier – (der) Stromanbieter

basic (energy) supply – (die) Grundversorgung  

electricity price comparison – (der) Strompreisvergleich  

 tariff calculator – (der) Tarifrechner

contractual period – (die) Vertragsdauer

notice period – (die) Kündigungsfrist

special termination right – (das) Sonderkündigungsrecht 

power of attorney – (die) Vollmacht

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.

MONEY

How German ministers want to protect online ticket purchases

Once a year, consumer rights ministers from Germany's federal and state governments gather for a joint conference. This year, improving online ticket sales and better data protection measures are on the agenda.

How German ministers want to protect online ticket purchases

North Rhine-Westphalia’s consumer protection minister Silke Gorißen (CDU) will present proposals for further consumer protections for online ticket sales at the consumer ministers conference (VMK) on Thursday and Friday. 

Gorißen is pushing to make online ticket sales more transparent and give consumers more rights to back out of purchases if they don’t have enough information. 

Under the proposals, consumers would receive more information before purchasing tickets, such as details on the number of tickets sold by each provider and the prices for different seat categories.

Currently, ticket prices are often only visible during the purchasing process. 

The ministers will also consider whether consumers should be granted a right of withdrawal when buying tickets online. 

READ ALSO: How Germany is making it easier for consumers to cancel contracts

“The process of buying tickets is becoming increasingly complex and confusing, often limited to very narrow time windows,” Gorißen told DPA ahead of the conference. “I expect providers to act more in the interest of consumers. The market power of large ticket portals should not result in unclear and non-transparent sales.”

More data protection online

According to DPA, Gorißen also wants users of telecomms services to be better protected when it comes to their personal data. 

NRW’s consumer minister believes providers of emails, chats, or telecommunications services should be required to put measures in place to detect malware that’s designed to steal personal information from users. This should be done at the EU level, Gorißen said. 

Moreover, Gorißen says there should be more information on online safety made available through a consumer hotline. 

“IT security responsibility should not solely depend on the digital competence of users,” the CDU culture minister explained. “Protection against cyberattacks must become a societal responsibility.”

READ ALSO: The German mobile companies with the best – and worst – coverage

The proposals are set to be voted on by consumer ministers on Friday. 

SHOW COMMENTS