SHARE
COPY LINK

TRAVEL NEWS

EXPLAINED: What can I do if I miss my flight due to Sweden’s airport chaos?

Stockholm Arlanda Airport is once again suffering hour-long queues for security due to a surge in travel and personnel shortages. What can you do if you miss your flight?

SAS planes at Stockholm Arlanda airport
SAS planes at Stockholm Arlanda airport in March 2020. The airline on February 22nd 2022 announced a major costcutting plan. Photo: Jonathan NACKSTRAND / AFP

What’s the situation at Arlanda over the Ascension Day weekend? 

According to the airport operator Svedavia, the worst peak for the long weekend is probably over. “Today looks good with no long waiting time at Arlanda,” Ellen Laurin, the company’s press officer, told The Local on Friday. “Yesterday morning [Thusday], we had a morning peak before nine in the morning, and the rest of the day was OK.” 

According to Swedavia’s website, waiting times at security were less than five minutes on Friday morning.  

However, she warned that there could once again be big queues on Sunday when those who have travelled to Sweden over the long weekend make their way home. 

“Sunday is a big travel day when people will fly home again. There could be queues at peak times,” she said. “We recommend that passengers have a close contact with their airline for information about their flight. It is important to have extra time at the airport and to be prepared.  

READ ALSO: What’s behind the queues at Arlanda Airport? 

Which airports in other countries have problems? 

Arlanda is not the only airport facing problems due to delays staffing up again after the pandemic. On Friday morning, Twitter users were complaining of two-hour queues at the border control at Heathrow Airport in the UK, while at the UK’s Manchester Airport, passengers were reporting queues for security of up to two hours on Thursday. 

Dublin Airport is also facing regular two-hour queues at security. Amsterdam’s Schipol Airport had a 1km security queue on Thursday, pushing the Dutch airline KLM to cancel flights. 

Can I get compensation or insurance payments if I missed my flight due to the queues? 

The SAS airline has already underlined that it is their customers’ responsibility to make sure that they arrive at the airport in sufficiently good time to make their flight. 

“To be certain you can come with us, you should be in good time, and if you are in good time, you will manage to get your flight,” she told state broadcaster SR. “It is always the customer’s responsibility to be on your way as early as is necessary.”

People who miss flights are also likely to struggle to get payouts from travel insurance, warned Gabriella Hallberg, an expert on travel insurance at the Swedish Consumers’ Insurance Bureau. 

“If you’re at the airport and are hit by security controls that take a very long time, they consider that it is the consumer themselves who have not planned their journey,” she told SR

She said that it might be possible to find an insurance company that is willing to insure against flights missed due to security queues. 

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.
For members

TRAVEL NEWS

Stockholm’s Bromma Airport’s future in doubt after it loses 90 percent of air traffic

The future of Stockholm's second airport, Bromma, is in doubt after regional airline BRA struck a deal with SAS that will move nearly all flights to Arlanda Airport.

Stockholm's Bromma Airport's future in doubt after it loses 90 percent of air traffic

As of January 1st, BRA will operate flights on behalf of SAS with Stockholm’s principal airport Arlanda as a hub, the two airlines announced in separate press releases.

As a result, around 90 percent of air traffic will disappear from Bromma airport, according to the Stockholm Chamber of Commerce.

“I don’t think the airport will survive without us,” Per G Braathen, president of the BRA airline, told a press conference.

“We have been present at Bromma for 25 years and it is not profitable to run this airport. We need to concentrate on Arlanda,” he added.

The deal with SAS extends for over seven years and is worth around six billion kronor (530 million euros), BRA said in a statement.

The airline added that its fleet would be expanded and “more pilots and cabin crew will be recruited”, while ground services and administrative functions would be reduced.

The integration of BRA’s fleet with SAS will enhance Swedish infrastructure but is also “positioning Arlanda as a stronger central hub for domestic and international travel”, SAS CEO Anko van der Werff said in a statement.

Jonas Abrahamsson, CEO of Swedavia which operates Sweden’s airports, said that Tuesday’s announcement meant that domestic flights would now be concentrated on Arlanda.

“Bromma in principle will be without scheduled services,” Abrahamsson said in a statement.

He added that while many travellers liked Bromma, “a consolidation of air traffic to Arlanda is a natural development”.

Bromma Airport will lose its biggest air traffic operator from the turn of the year. Photo: Fredrik Sandberg/TT

The city of Stockholm wants to close Bromma airport as soon as possible to make way for housing and infrastructure, but Swedavia has a contract to operate the airport until 2038.

Daniella Waldfogel, CEO of the Stockholm Chamber of Commerce, welcomed the announcement and said it meant that the closure of Bromma should be “moved forward”.

SHOW COMMENTS