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Can you change from NemID to MitID if you no longer live in Denmark?

Next week sees a deadline in the changeover to Denmark’s new digital ID platform, MitID. Many users of the old system, NemID, are required to visit local services in person to verify their identity. What happens if you no longer live in Denmark?

Can you change from NemID to MitID if you no longer live in Denmark?
Switching to MitID may be difficult or impossible for former residents of Denmark. Photo: Liselotte Sabroe/Ritzau Scanpix

People who still have active Danish bank accounts but no longer live in the country are among those who risk being unable to log in to their accounts after November 1st because they cannot attend local services in person to register for the new digital ID, MitID.

Thousands of Danish nationals who live abroad could find themselves in situations of this kind, newspaper Politiken reported earlier in October.

The Local has been contacted by former foreign residents of Denmark who have also described uncertainty over their MitID access because they have left the country and are therefore prevented from going to a local municipal public help desk (borgerservice).

An in-person appointment is required in many cases to confirm a person’s identity as part of the changeover from the outgoing system, NemID.

READ ALSO: How non-Danish passport holders can switch from NemID to MitID

The Danish Agency for Digitisation told Politiken that the issue impacts less than 20,000 people and a solution is on the way for some.

“If you cannot get MitID with NemID or by scanning your passport in the MitID app, you must attend borgerservice [in person] to get MitID, for example, next time you are in Denmark,” MitID states on its website.

People without Danish passports are more likely to need to attend Borgerservice because foreign passports cannot be used to verify ID in the MitID app.

The Danish Agency for Digitisation told Politiken this week that “because a parliamentary election has been called, the Agency for Digitisation cannot in principle comment to the press” apart from to provide factual information.

In comments to the paper earlier this month, the agency did not comment on whether it was reasonable to ask digital ID users to travel thousands of kilometres to register for MitID.

“It is estimated that there are now fewer than 20,000 active NemID users based abroad who have not yet got MitID and who needed to be ID-verified to get MitID,” the agency said.

“A solution is on the way which will make it possible to use foreign passports to set up MitID via the MitID app,” it said.

“If you are unable to get MitID by October 31st, and you need to access your mobile or internet banking after this date, you should contact your bank,” it said.

The Danish Foreign Ministry told Politiken it did not wish to comment on the situation and referred the matter to the Agency for Digitisation.

READ ALSO: MitID: Up to half a million in Denmark could lose access to online banking

The MitID digital ID system is gradually replacing NemID as the online ID used in Denmark for access to public service platforms, online banking and shopping online.

NemID will be turned off for secure platforms including banking on October 31st. After this date, only MitID can be used to log on to these platforms.

While NemID will still be enough to access government services like, and e-Boks, insurance and utility companies will also require MitID from November onwards. 

As such, MitID will be needed to log on to online banking from November 1st.

Those who do not make the switch before the deadline will still be able to do so after it, including in person at municipalities, the Danish Agency for Digitisation has also told Politiken.

Other platforms, like online shopping, will still accept NemID for now. The old system will be fully decommissioned on June 30th, 2023. 

The new MitID has been introduced to improve security and future-proof Denmark’s digital ID system, authorities say.

READ ALSO: Denmark’s MitID secured after discovery of security weakness

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MitID: Update enables Danish digital ID activation without passport

An update to Denmark’s digital ID platform MitID will enable the app to be activated on a new device without using a passport, an issue that has previously caused difficulties for foreign residents.

MitID: Update enables Danish digital ID activation without passport

Changes to the MitID digital ID and its website counterpart have simplified verification of a user’s identity when installing the app on a new device.

MitID users who change phones or want to install the app on a backup device no longer have to use activation codes or scan their passport, the Agency for Digital Government (Digitalisaeringsstyrelsen) said in a statement.

The app can now be copied and activated from one smart phone or tablet to a second device by the simpler process of scanning a QR code.

The code can be displayed in the user’s existing app and scanned using the new device.

The update increases security as well as ease of use because scanning the QR code requires the devices to be at the same physical location, according to the agency.

MitID is a digital identity app for mobile phones or tablets used in Denmark to prove identity when accessing government or commercial services online or in apps.

It is needed for pretty much everything you do online in Denmark, including online banking, using payment app MobilePay, accessing government portal and secure digital post and the tax agency’s online portal

Any legal resident of Denmark over the age of 13 can obtain a MitID.

You no longer need to have a Danish passport (rather than a foreign one) to activate the app online, although this has been the case in the past.

However, it is only possible get MitID using a foreign passport if the passport has a chip. If yours doesn’t, then you will need to visit your local Borgerservice office to identify yourself in person. 

READ ALSO: Everything you need to know about Denmark’s MitID app

The update means that the old system of activation codes will be phased out, the digitisation agency said in the statement.

This will help to reduce scams in which victims are tricked by criminals into handing over the codes, it said.

A new function, Kopiér MitID app or “Copy MitID app” has been added to the app. Users can choose this option to duplicate the app on their new device.

The app is available in Danish, English and Greenlandic.

It will remain possible to activate and verify IDs for new MitID users by scanning passports and visiting Borgerservice.