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TECH

Roaming: Where can I use my German mobile abroad without being charged?

Understanding where and when you can use your German 'Handy' abroad without paying extra roaming charges can help save you from surprise fees.

A man on his phone
A man checks messages on his phone. Photo by Jonas Leupe on Unsplash

The plane touches down and the seat belt sign switches off. The first thing many people do after a flight is turn on their phones.

Usually when arriving in a new country, your phone will receive a few text messages: one from your network provider telling you about any possible charges, and another welcoming you to the local network with some information on their charges and rates.

Most people ignore these messages. And though in 2023 you can largely rely on WIFI and WhatsApp to communicate, depending on where you are using your phone abroad, you may end up having a nasty surprise when you receive your next bill.

READ ALSO: More than half of Germans regularly experience bad mobile coverage

So, can I use my German mobile abroad without being charged?

Roaming charges in the UK post-Brexit

Obviously, since the UK left the EU it is no longer part of the free roaming arrangement. As such, phone companies choose on an individual company basis whether they want to apply roaming charges.

Though it depends on your provider, phone companies are by law obliged to give one month’s notice before they change any rates or terms.

Of the main mobile networks in Germany, Vodafone continues to keep the UK in Zone 1, which means that there will be no additional cost to the tariff you have for using it in the Bundesrepublik. 

“Brexit and EU roaming have only a limited connection with each other,” Vodafone said at the beginning of 2020. “For example, Norway, Iceland and Liechtenstein participate in EU roaming regulation even though they are not members of the EU.”

Luckily Telefónica and Telekom have come to the same conclusion and also don’t charge roaming fees for German customers in the UK.

READ ALSO: German phone companies rule out Brexit roaming charges in 2021

EU vs non-EU countries

When it comes to EU vs non-EU roaming, the answer is: it depends. In short: in the EU, yes. Outside the EU, probably not.

If you’re travelling within the EU, you’ll almost certainly not be charged extra roaming costs. If it’s outside the EU, it depends on your network provider as in most countries the roaming charges vary on a company by company basis. It’s always best to check before travelling if you’re in doubt.

However, due to EU legislation from 2017, you can use your German mobile phone in any EU country without incurring any extra costs.

That includes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden.

As Norway, Iceland and Liechtenstein are members of the European Economic Area (EEA), you will also be able to use your German phones for free there too.

Photo by John Tuesday on Unsplash

Roaming charges within Europe

However, there is no escape from roaming charges for travellers in the other European states that belong neither to the EU nor to the EEA. These include popular holiday destinations such as Germany’s neighbour Switzerland and Turkey. Here, there are definitely additional costs for mobile phone use.

It can also be expensive in most countries of the Western Balkans such as Albania, Bosnia and Herzegovina, Serbia, Montenegro, Northern Macedonia and Kosovo. This is also relevant for travellers going to Greece with their own vehicle, for example.

What about in the US?

First, to be able to use your German phone at all in the US, you’ll need you need a tri- or quad-band mobile phone that can convert the GSM standards 850 and 1900 used in America. For surfing, your smartphone must be able to operate the 1900, 1800 or 850 bands for the LTE and HSDPA standards.

Now that we’ve got that techy stuff out of the way, most German phone providers offer special packages for telephoning in North America, ranging from packages for a certain number of Gigabytes to flat weekly rates, such as 34.99 extra per week if you’re a Vodafone customer.

Traveling for a longer time? You can also avoid costly add-on fees with a local sim card.

What is the maximum time I can stay in another country while roaming for free?

The EU Commission legislation states that in order to pay for calls, messages and data usage at the same price as in your home country (ie, not be charged any extra roaming costs) you must use the mobile phone for a longer period in your country than abroad.

Note that phone operators can track data consumption and roaming that their customers have used in the last four months. If during this time you have used more mobile services abroad in another EU country rather than in your home country, operators could legally apply small extra charges.

How can I avoid unpleasantly high roaming charges?

If you want to use your Handy in a country which imposes a roaming fee, you should check your contract conditions beforehand, advised Germany’s largest driving association ADAC. If you are staying in a non-EU country or in a region close to the border and want to be on the safe side, you should also deselect the “mobile data” offer. That means that an accidental (and later costly) Googling session can be avoided while on the move. Activating flight mode can also protect you from unpleasant surprises.

Can I reverse high charges?

If you receive a very high bill and don’t agree with it, there isn’t much hope of getting it dismissed, according to ADAC lawyers. In order to take legal action against it, you would also have to deal with the mobile network operator in the country you were travelling.

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For members

SCHOOLS

What is Germany’s digital pact for schools and how does it affect pupils?

A key programme for digitalision in German schools expires on May 16th. Has the initiave been successful - and what comes next?

What is Germany's digital pact for schools and how does it affect pupils?

When it comes to digitalisation, Germany is a country very much under construction – and nowhere has that been more apparent than in schools. 

During the Covid-19 pandemic years, pupils suffered major setbacks as schools struggled to set up the infrastructure for remote and digital learning. 

This failure to set up digital learning quickly enough is seen as a key reason for Germany’s dismal performance in recent rankings of schools around the world.

Perhaps the most shocking of these came from a 2018 PISA study that ranked Germany 66th out of 78 countries in the availability of digital learning tools and 76th out 78 in the digital skills of teaching staff.

Desperate to turn things around, the federal and state governments launched their ‘Digital Pact for Schools’ back in 2019, earmarking a total of €6.5 billion for improving things like Wifi, the availability of digital equipment and administrative support.

Five years later – as the scheme expires – there are signs that the project has been a success. 

READ ALSO: German school pupils plummet to ‘lowest score ever’ in international rankings

How has the Digital Pact changed schools in Germany?

The €6.5 billion investment package consisted of €5 billion for boosting digital infrastructure in schools, €500 million for administrative support, €500 million for digital tools for teachers and a €500 emergency package for helping schools get set up for remote learning during the pandemic.

This was divided between the 16 federal states, with larger sums going to the states with the biggest populations and the highest number of schools. 

According to the Ministry of Education, around 90 percent of this sum has been either spent or earmarked since the fund was set up, with schools mostly using the money to purchase equipment like tablets and laptops for their classrooms. 

Out of the some 32,000 schools in Germany, around 29,000 benefited from the investment, the ministry revealed.

In the state of Bavaria alone, the Digital Pact helped fund 280,000 additional tablets in schools, bringing the total number up to 336,000. The number of digital classrooms, meanwhile, rose by 53,000 to 77,000 and the number of classrooms connected to wifi jumped by more than 60,000 to 101,000. 

Summing up the progress made in the last half decade, Stefan Düll, president of the German Teachers’ Association, said: “Most schools now have a good internet connection right up to the edge of the street,” even if no high-speed internet is available in the area. 

READ ALSO: School drop-outs rise across Germany as resources and teachers spread thin

According to the headteacher, there has also been significant steps forward in learning platforms, training for teachers and the availability of devices like tablets in schools. “Teaching can now utilise digital possibilities in many places,” he added. 

Is there still room for improvement?

Despite the investment, progress has been much slower in some regions and there are still many schools that don’t have access to wifi at all.

Düll also pointed out that, for schools to maintain high standards, there needs to be continuous investment for renewing subscriptions and replacing outdated or broken devices. This hasn’t always been forthcoming, he said. 

In addition, teachers often lack the administrative support they need to ensure that a digital lesson actually takes place in the case of technical problems. When it comes to training courses to get set up for digital learning, teachers are often unable to find the time while working more than 40 hours per week and coping with ever-worsening staff shortages.

School pupil in Germany

A school pupil studies history on a laptop at school in Germany. Photo: picture alliance/dpa | Marijan Murat

Finally, Düll sees room for improvement in the government’s attitude towards artificial intelligence (AI) and finding safe and ethical ways to incorporate it in the classroom.

“AI has an incredible amount of potential, an incredible amount of opportunities for our country as a whole, for Germany as a business location,” he said, “and Germany still has the chance to be at the forefront.”

However, since the current Digital Pact only mentions AI in passing, schools currently have to shell out for this themselves – and licensing software with high data protection standards doesn’t come cheap. 

Will there be a Digital Pact 2.0? 

There should be, but currently it’s unclear what form it will take or how it will be financed. 

Though the new pact is due to kick off in 2025, Education Minister Bettina Stark-Watzinger (FDP) is currently locked in a battle with the state culture ministers over where the money for the next investment programme should come from.

Previously, 90 percent of the funding came from the federal government, while just ten percent was put forward by the states. This time around, however, Stark-Watzinger is demanding a 50/50 split and also wants more say in how the programme should work.

One key sticking point is the amount of funding put into additional training for teachers. “The Digital Pact 2.0 must not become a mere order list for digital devices,” the FDP politician said recently. “Teachers are central to good digital education and need appropriate further training.”

Education Minister Bettina Stark-Watzinger (FDP) in Berlin

Education Minister Bettina Stark-Watzinger (FDP) in Berlin. Photo: picture alliance/dpa | Christophe Gateau

From the Education Ministry’s perspective, the next Digital Pact should expire in 2030 and function as the last major investment from central government. 

However, the states disagree on almost every front.

Not only would state education ministers like to see the 90/10 funding continue, but they also reject the idea of the federal government interfering on what the money should be used for. That’s largely because, under Germany’s federal system, states are primarily responsible for governing schools and education. 

In addition, the Länder reject the idea of an end date and would like to see the investment continue indefinitely.

READ ALSO: Six surprising facts about Germany’s school system

It’s still unclear when the next Digital Pact may be finalised. Relations between Stark-Watzinger and the state culture ministers have soured to such an extent that the FDP politician refused an invite to the next Culture Ministers’ Conference (CMK) that’s due be held in Saarland this June.

That means the deadlock is likely to continue into the foreseeable future. 

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