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COST OF LIVING

Swiss retailers Coop and Migros accused of selling customer data

Swiss chains Coop and Migros have their own customer Loyalty Programmes that reward shoppers with points and, ultimately, help save money. But new claims suggest these retailers may not be so loyal to their clients.

Swiss retailers Coop and Migros accused of selling customer data
Coop (along with Migros) is selling customer data to third parties. Photo by FABRICE COFFRINI / AFP)

The country’s largest chains, Migros and Coop, have their own well-established bonus schemes — Cumulus and Supercard, respectively.

The more goods you purchase in one chain or another (as well as in many of their subsidiaries), the more points you accumulate, and the more benefits you will reap.

READ ALSO: How can Swiss loyalty programmes help you save money?

So far it sounds good, but new information published by Neue Zurcher Zeitung (NZZ) this weekend claims that both chains have been collecting information about customers and selling it to third parties.

What exactly does this data reveal about customers?

If you have a loyalty programme in one (or both) of these supermarkets, as most people in Switzerland do, you may be worried about your personal information no longer being protected.

The data sold to outside sources is anonymous, which means your name, address, credit card information, and other sensitive information. is not sold — at least according to both retailers.

On the other hand, purchasing habits, age, gender, and the region where each customer lives, constitute ‘open’information for many companies seeking to better target new client base.

According to NZZ, Coop has even developed and put into operation a centralised customer information system.

This means that everything sold in the supermarket, online, or in one of the many Coop subsidiaries such as Jumbo, Import Parfumerie, and Interdiscount, is registered in the database, and then sold to third parties.

As for Migros, its management admitted receiving money from suppliers in exchange for this type of customer information, though exact revenues that both retailers have gotten from these third-party sources is not known.

What do the two retail giants say about this practice?

Both justify it by saying data collected through their loyalty cards helps them to better understand their customers’ needs and adapt their advertising accordingly.

Migros and Coop also insist that he anonymised data they sell is no longer “customer information” from the legal point of view.

However, “studies have shown that we can quickly draw conclusions about people if we cross-reference anonymous data with other sources, such as cookies,” Lucien Jucker of the German-speaking consumer protection organisation told the NZZ.

The only way to avoid this trap, he said, is to give up the Cumulus or the Supercard and become a truly ‘anonymous’ shopper.

Up to you to decide whether you want to forego all the savings and other benefits of the loyalty programmes in order to protect your anonymity.
 

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COST OF LIVING

From meat to travel: What’s becoming cheaper in Switzerland this autumn?

Usually, you expect the cost of living in Switzerland to go up — and often it does. But sometimes the consumers get a pleasant surprise — prices actually drop!

From meat to travel: What's becoming cheaper in Switzerland this autumn?

Even in Switzerland, prices go down at times, for reasons that are often hard to explain, because they driven by complex market forces. 

Right now, you can take advantage of these lower-than-normal prices:

Meat

Aldi recently announced price reductions of up to 36 percent for fresh beef, poultry, pork and lamb.

This means, for example, that 500 grams of minced beef now costs just 5.99 francs, almost 2 francs less than before.

A kilo of chicken thighs is 35 percent cheaper currently — at 5.49 francs.

And for 100 grams of pork fillet, you now have to pay 2.99 francs, instead of 3.99 francs previously.

Denner followed shortly after with its own reductions of around 25 percent on minced beef.

In the meantime, the more expensive retailer, Coop, is also about to cut prices: it said it would reduce the price per kilo of imported minced meat by a quarter. Swiss chicken thighs will cost 6.3 percent less, and pork fillet will be 25 cheaper.percent.

As The Local reported recently, this ‘price war’ among retailers benefits Swiss consumers:

READ ALSO: Is Switzerland’s latest supermarket price war good for shoppers? 

Fruits and vegetables

Tomatoes, zucchini, eggplants, and peppers have also seen a sharp decline.

According to figures from the Federal Statistical Office (FSO), their prices fell by 3.3 percent in August, as compared to the previous month.

For melons and grapes, prices dropped even more: by 7.8 and 15.5 percent, respectively.

Gasoline

Refuelling your car has also become cheaper.

Compared to the previous month, the price of petrol fell in August 1.9 percent. 

A litre of unleaded currently costs 1.77 francs and a litre of diesel 1.82 francs.

“In the last two weeks, fuel prices have fallen,” confirmed Vanessa Flack, a spokesperson for the TCS motoring organisation.

For heating oil, the decrease is between 6.4 and  12.6 percent.

Air travel

According to the latest figures from the FSO, the price level of international flights in August was 6.7 percent lower than in July.

“Overall, as far as tickets are concerned, we see that they are lower this year than in 2023,” according to Muriel Wolf Landau, spokesperson for Hotelplan travel agency.

All of the above cuts will bring some relief to Swiss consumers and may even (though slightly) offset the  increasing costs, like those of health insurance premiums.

READ ALSO: The best travel deals in Switzerland this autumn

Keep in mind though that these (and other) prices could very well increase in the medium term, if various negative economic factors converge.

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