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‘Lots of people crying’ – Eurostar cancellations cause misery for New Year travellers

Eurostar has cancelled all trains from London up until at least 4pm, plunging New Year's Eve travel plans into chaos.

Eurostar services from London to Paris have been disrupted by flooding.
Eurostar services from London to Paris have been disrupted by flooding. (Photo by HENRY NICHOLLS / AFP)

Eurostar trains were cancelled on Saturday due to flooded tunnels in southern England, causing misery for New Year travellers in the second major disruption in 10 days.

The latest cancellations follow a wildcat strike by French unions days before Christmas and weather warnings from the UK’s Met Office for rain, snow and ice across large parts of the country.

Hundreds of travellers were left stranded at London’s St Pancras station after Eurostar cancelled all services until at least 4pm.

Newly-weds Nicole Carrera, 29, and her husband Christopher, 31, visiting from New York said their plans to spend New Year’s Eve at Disneyland Paris had been “ruined”.

“Now we won’t get into Paris tomorrow until about 6:00 pm,” Carrera said, adding that instead they would just walk around the French capital.

Another couple, Christina David, 25, and Georgina Benyamin, 26, from Sydney, had planned to make Paris their final stop in Europe before flying home.

David said she felt “frustrated, angry, sad”, adding that “there were lots of people crying” and that they now had nowhere to stay.

The services were cancelled after tunnels near Ebbsfleet International station in Kent were flooded.

Eurostar runs services from London to Paris, Brussels and Amsterdam via Ashford, midway between London and the southern English coast.

Posting on X, formerly Twitter, Southeastern Railway said: “No highspeed trains are expected to run today between St Pancras and Ashford International.

“We are working to fix the flooding in the tunnels.”

In a statement, Southeastern added that the flooding meant “all lines are blocked”.

“Disruption is expected until the end of the day.”

Year of travel chaos

The disruption comes after French unions ended a wildcat strike that had stranded holidaymakers and held up freight just days before Christmas.

The surprise walkout by workers that blocked the tunnel sparked hours of chaos at rail hubs in Paris and London.

Eurostar train services resumed on December 22 after an agreement was reached with unions saying negotiations had yielded “results that satisfy us”.

Saturday’s cancelled services top off a year of travel disruption for UK travellers due to strikes, storms and other problems.

Travellers to France in April endured waiting times of up to 16 hours at Dover due to larger than expected numbers and weather conditions.

The then interior minister Suella Braverman denied the delays were a consequence of Brexit.

In August, flights to and from the UK were hit by a technical fault affecting air traffic control systems while in November Storm Ciaran saw ferry crossings and flights cancelled.

More than a year of walk-outs by rail workers over pay and conditions amid a cost of living crisis has also impacted travellers.

Although the RMT rail union last month said its members had voted in favour of a pay deal, the Aslef union, which represents drivers, has yet to come to an agreement.

Eurostar is owned 55.75 percent by French state-owned SNCF Voyageurs.

It almost went bankrupt during the Covid-19 pandemic but was saved with a 290-million-euro ($320.6 million) bailout from shareholders including the French government.

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TRAVEL NEWS

Revealed: The ’15-minute rule’ on French trains

A recent update to SNCF Voyageurs' general terms and conditions of sale requires passengers to take their seats within 15 minutes of departure, or risk losing it.

Revealed: The '15-minute rule' on French trains

“Failure to claim a reserved seat within 15 minutes of the train’s departure from the station indicated on the ticket may result in the loss of the reserved seat and, more generally, of any seat,” reads a September update of the general terms and conditions of sale.

Consumer watchdog UFC Que Choisir spotted the update to SNCF’s T&Cs earlier this month. 

Its meaning is clear. If your seat is left vacant during this period – for example if you have decided to head for a coffee in the buffet car before finding your seat – it can potentially be reallocated to another passenger.

But, it turns out, it’s all a bit of a storm in a teacup. The intention, according to SNCF Voyageurs, is not to catch out unwitting customers. It told BFM TV that it was intended to “facilitate the repositioning of customers on board in the event of a passenger’s absence”.

And it has its origins in a 2021 European regulation that allows passengers travelling without a reserved seat to claim one if it is free, or considered to be free.

In truth, not many passengers board TGVs without a reserved seat – when you book your ticket you are usually allocated a number ticket. When booking online you can select whether you want to be upstairs or downstairs, in a window or aisle seat or choose to request a seat next to a friend. If you are travelling in first class you can select the precise seat you would like.

But it can happen – for example, if a traveller has missed a connection, they will be invited to board the next train in that case will not have a reserved seat. Likewise if a train has been cancelled, passengers will usually be invited to take the next one.

Equally, the vast majority of TGV users find their seats as a matter of priority, rather than heading immediately for the buffet car. Furthermore, SNCF Voyageurs said that the rule has been in place for some time, and that staff on the train would seek to find a solution in cases of conflict. 

“No new instructions have been given to train managers, and the inclusion of this practice in the T&Cs is for information purposes only.”

The rule applies only to the high-speed TGV trains – both InOui and the budget OuiGo lines – but not the InterCité or local TER lines. On TER trains seats are usually not reserved so are allocated on a first-come, first-serve basis (or possibly on a ‘standing in the corridor’ basis if you are on an especially busy train).

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