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TOURISM

Museum chief brands tourist-hit Florence a ‘prostitute’

Mass tourism has turned Florence into a "prostitute", one of the city's museum directors said Monday, sparking outrage from politicians including Italy's culture minister.

Museum chief brands tourist-hit Florence a 'prostitute'
Is 'hit and run' tourism destroying Florence? Photo by Miguel MEDINA / AFP.

“Once a city becomes a prostitute, it is difficult for it to become a virgin again,” Cecilie Hollberg, director of the Accademia Gallery that houses Michelangelo’s statue of David, told reporters on the sidelines of an event.

“Florence is very beautiful and I would like it to return to its citizens and not be crushed by tourism,” the German historian added, complaining about a lack of normal shops in streets filled with souvenirs.

But “it is already too late,” she said, according to La Repubblica daily, warning that if there was not an “absolute” brake on numbers, “I do not see any more hope”.

READ ALSO: Why Italy needs a national plan for sustainable tourism – before it’s too late

The Gallery later issued a statement in which Hollberg apologised “for having used the wrong words” about “a city that I love”.

“What I meant to say is that Florence must be a witness for all of Italy of an increasingly conscious tourism, not ‘hit and run’ tourism,” she said.

Tourists take pictures in front of Santa Maria Novella basilica in Florence in 2017. Photo by Alberto PIZZOLI / AFP

But Culture Minister Gennaro Sangiuliano said her words were “serious and offensive” to Florence and the whole of Italy — and threatened to take action, saying he would “evaluate all appropriate initiatives” under current legislation.

Prime Minister Giorgia Meloni’s nationalist government has been accused of seeking to promote more Italians into top cultural roles, as well as more people sympathetic to her right-wing views.

READ ALSO: Has Florence banned new Airbnb rentals in the city centre?

Last year, ministers approved a change that forces opera chiefs to leave their jobs when they reach 70 years old, a measure widely viewed as a way to remove some foreigners from their posts.

The deputy mayor of Florence, Alessia Bettini, also weighed in against Hollberg, saying that if the city was a prostitute, “are then Florentines the children of a prostitute, and tourists clients of a prostitute?”

Former premier Matteo Renzi, a senator for Florence, said Hollberg “should apologise or resign”.

The gallery director is the latest official in Italy to express concern about the impact of overtourism, particularly in cities such as Florence – where the historic centre is packed with crowds for much of the year – and Venice.

After the UN’s cultural organisation warned it could lose its prized heritage status, Venice last year announced plans to test a ticketing scheme to seek to control numbers, which begins in April.

Member comments

  1. My wife and I have visited Florence four times since 2004. It is an extraordinary city in so many ways. But when we were deciding on a place to stay for a long time, we headed south to Puglia. Our last visit to Florence was in November 2021. We were stunned to find the historic center jammed with tourists, many of them in large groups visiting for the day. Streets that we once enjoyed walking down, viewing shops with wonderful displays of fabrics or stationary or food, were now lined with shops selling stuff for tourists. It would be an act of political courage to return the city to something that the citizens themselves can enjoy. Venice should be enough of a warning about what mass tourism can cost a city.

  2. Italy’s most prominent cities are rapidly losing their character. Too many tourists; too many short-term rentals. Natives have largely departed for the countryside. Small shops are disappearing, replaced by tourist shops. Until the pandemic, Lucca had been largely spared but now, Lucca is also going the way of Florence and Pisa. Soon, it will also be elbow to elbow. There is such a thing as “too much” and we have reached that point.

  3. The reality is that Dr Hollberg is right. Florence is on the verge of becoming uninhabitable for anyone beyond a day tourist. I would have expected more of our mayor than asking for her apology or resignation. Cecilie Hollberg is the best director that the Accademia has ever had, she is beyond amazing. To ask her to apologize for telling the truth is simply awful.

  4. She certainly could have phrased it more delicately… but that doesn’t mean she’s wrong. Florence is without a doubt a beautiful little city with outstanding cultural treasures, that has unfortunately become a victim of itself. I’ve been avoiding it for years because of the crowds. Fortunately, Italy is loaded with worthwhile alternatives without the wall to wall people.

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TOURISM

‘Not even that ancient’: The harshest TripAdvisor comments about Italy’s sights

From Roman ruins to grand Gothic palaces, Italy’s most popular tourist attractions welcome hundreds of thousands of visitors every year – but not everyone leaves satisfied.

'Not even that ancient': The harshest TripAdvisor comments about Italy's sights

With its rich cultural heritage and plenty of art and architecture wonders, Italy draws hundreds of thousands of visitors from all corners of the world every year. 

But a quick scroll through the review section of travel website TripAdvisor will be enough to show that some of the country’s most famous attractions aren’t to everyone’s taste.

Colosseum, Rome

It may be Italy’s biggest tourist attraction, but even the Colosseum – the largest ancient amphitheatre ever built, dating back to 80 AD – fails to impress some.

“I came. I saw. I left,” wrote one reviewer, saying that looking at pictures of the building and reading about its history will spare you from “a long wait line, a port a john [sic] bathroom, and a big disappointment”.

READ ALSO: Nine tips for making the most of a Rome city break

Others were seemingly not so happy with the overall state of the attraction.

“[It] was a lot more broken than I thought it would be, at £15 a pop you’d think they’d invest in repairing it,” one wrote. 

“Not even got a roof? When they finishing it [sic]?” asked another. 

Milan, Duomo 

Though it is often regarded as one of, if not the greatest example of Italian Gothic architecture, not everyone seems to be impressed by Milan’s Duomo cathedral. 

“The outside is gaudy and tacky as the worst of Las Vegas,” while “the inside is as bad taste as the outside” and not worth the wait, “even if they paid you”, one reviewer wrote.

READ ALSO: Stay away! How Europe’s most popular spots are fighting overtourism

Another said the Duomo was no different than any “old cathedral” found in every European city, claiming that “pigeons watching [sic] is more exciting than this building”.

Speaking of pigeons, one tourist warned future visitors about the aggressiveness of the local bird population, saying that the area surrounding the Duomo is “swarming with thousands of pigeons that have long ago lost any fear of humans” and will “fly directly at your head”, forcing you to “take evasive action”.

Just another cathedral? The famed Duomo in Milan. Photo by Martin Anselmo on Unsplash

Doge’s Palace, Venice

Venice’s Palazzo Ducale is the third most-visited tourist attraction in the country and arguably one of the best-preserved traces of the ancient Venetian Republic’s power. 

But the palace isn’t everyone’s cup of tea – at least judging from its reviews.

“When you go inside, there’s nothing to see except a lot of paintings on the ceilings and high on the walls. The paintings are impressive but very samey,” one reviewer wrote.

READ ALSO: What’s the difference between Italy’s city taxes and new ‘tourist tax’?

“Really boring,” complained another, saying that the rooms were “bland” and “the view never got any better”. 

Other visitors said they were disappointed with some of their tour guides’ choices.

One wrote: “Our guide took pleasure in telling about people being tortured here. It was a bit grizzly [sic]. Personally I would give the place a miss.” 

Tourists sit under the archway of the Doge's Palace in Venice

The Doge’s Palace in Venice, which some visitors found abit “samey”. Photo by Marco BERTORELLO / AFP

Pompeii 

Even the Pompeii archaeological site, which consists of the ruins of a city buried under volcanic ash following the eruption of Mount Vesuvius in 79 AD, has its fair share of detractors.

A reviewer described the site as being “poorly paved street after poorly paved street of pretty much the same old same old terraced house over and over and over and over”.

Another said: “I really don’t get what the hype is about.

“It’s not even that ancient since they had to build so many structures around it to keep it standing. Even the freaking pillars didn’t make it (some barely did I guess).”

One reviewer even went as far as saying it was the “worst place” he’d ever visited, mentioning he had “too much ground to cover in sweltering heat” and he “should have stayed at the nice beaches of Vico Equense”. 

Trevi Fountain, Rome

A prime example of Italian Baroque aesthetics, the Trevi fountain is one of Rome’s most widely recognised symbols worldwide, but not all visitors are impressed by it.

“It splashes and splashes. It spurtles and flows. It fountains and gurgles and is as romantic as my oldest pairs of smelly socks,” wrote one reviewer, who concluded they felt “let down”.

Tourists around Rome's Trevi Fountain

Tourists around Rome’s Trevi Fountain in March 2024. Photo by Alberto PIZZOLI / AFP

That said, many reviewers expressed appreciation for the fountain’s architecture, but complained that their visit was ruined by hordes of fellow tourists. These complaints are far from unjustified given the attraction’s long-standing overcrowding issues

One reviewer suggested that “packing a pair of 8 foot stilts” may be the only way to “ensure a satisfying visit to the Trevi”.

Another called the attraction a “claustrophobia mecca” that’s “nearly impossible to deal with because of the thousands of pushy, sweaty, rude and large tourists”.

Have you seen a surprising review of an Italian landmark? Are there any Italian sights you think are overrated? Let us know in the comments section below.

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