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HEALTHCARE

REVEALED: Where are the ‘best’ hospitals in Austria?

Austria is known for its great quality of life - including an extensive social system with public health insurance. But what are the best hospitals in the country?

REVEALED: Where are the 'best' hospitals in Austria?
A general view shows the General Hospital in Vienna. (Photo by DIETER NAGL / AFP)

A new ranking published by the US news magazine Newsweek and data provider Statista has shown the best hospitals in the world – and Austrian hospitals were featured in the list.

The ranking analysed 2,400 hospitals from 30 countries. 

The ranking was based upon a combination of four different data sources: the opinion of over 85,000 healthcare professionals worldwide, patient experience surveys following hospitalisation, publicly available hospital quality metrics, and patient outcome questionnaires. 

The Mayo Clinic in Rochester (USA), the Cleveland Clinic (USA) and the Toronto General – University Health Network (Canada) are the best hospitals in the world. The best hospital in Europe is Charité – Universitätsmedizin Berlin (Germany), in sixth place.

READ ALSO: Everything foreigners need to know about the Austrian healthcare system

The best hospitals in Austria

According to the survey, the best hospital in Austria is the Viennese central hospital, the University Hospital AKH Vienna, which took the 25th place in the worldwide ranking.

The Innsbruck University Hospital (53rd spot) and the University Hospital Graz (73rd) also made the top 100 list. 

Here’s the Austrian ranking:

  1. Allgemeines Krankenhaus der Stadt Wien – Medizinischer Universitätscampus (Vienna)
  2. Landeskrankenhaus Universitätskliniken Innsbruck (Innsbruck)
  3. Landeskrankenhaus – Universitätsklinikum Graz (Graz)
  4. Landeskrankenhaus Salzburg – Universitätsklinikum der PMU (Salzburg)
  5. Ordensklinikum Linz Elisabethinen (Linz)
  6. Kepler Universitätsklinikum (Linz)
  7. Österreichische Gesundheitskasse – Mein Hanusch-Krankenhaus (Vienna)
  8. Krankenhaus der Barmherzigen Schwestern Wien (Vienna)
  9. KRAGES – Landeskrankenhaus Oberpullendorf (Oberpullendorf)
  10. Klinikum Klagenfurt am Wörthersee (Klagenfurt am Wörthersee)
  11. St. Josef-Krankenhaus (Vienna)
  12. Krankenhaus St. Vinzenz Zams (Zams)
  13. Kardinal Schwarzenberg Klinikum (Schwarzach im Pongau)
  14. Landesklinikum Wiener Neustadt (Wiener Neustadt)
  15. Klinikum Wels-Grieskirchen (Wels)
  16. Landesklinikum Klosterneuburg (Klosterneuburg)
  17. KRAGES – Landeskrankenhaus Güssing (Güssing)
  18. Salzkammergut-Klinikum (Vöcklabruck)
  19. Ordensklinikum Linz Barmherzige Schwestern (Linz)
  20. Wiener Gesundheitsverbund Klinik Donaustadt (Vienna)
  21. Krankenhaus der Barmherzigen Brüder Eisenstadt (Eisenstadt)
  22. Bezirkskrankenhaus Kufstein (Kufstein)
  23. Wiener Privatklinik (Vienna)
  24. Universitätsklinikum St. Pölten (St. Pölten)
  25. Krankenhaus der Barmherzigen Brüder Linz (Linz)
  26. Landeskrankenhaus Feldkirch (Feldkirch)
  27. Krankenhaus der Barmherzigen Brüder Wien (Vienna)
  28. Landesklinikum Korneuburg (Korneuburg)

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HEALTH

When can I ask for reimbursement for medical expenses in Austria?

If you visit an 'elective doctor' in Austria or go for certain procedures and examinations, you might have to pay the costs upfront. But when will your statutory health insurance reimburse you?

When can I ask for reimbursement for medical expenses in Austria?

Austria’s health system can seem complicated. Most people are insured by statutory insurance companies, ensuring they receive quality care for free in the country. 

However, there may be times when you want to go the private route – be it for specific examinations, or if you are searching for a particular specialist or, most commonly, if you just can’t or won’t wait to get an appointment via the public system. As the number of public doctors drops, more and more people have reached out to the “elective” doctors, or to private laboratories for certain exams instead of waiting weeks in the public system.

In those cases, the public health insurance funds often reimburse your expenses, at least partially. 

READ ALSO: Six things to know about visiting a doctor in Austria

When can I ask for reimbursement?

There are several cases when you can be reimbursed by Austria’s largest health insurance company, the ÖGK. These include:

  • Private or elective doctors: Elective doctors do not have a contract with the Austrian Health Insurance Fund (ÖGK). You will therefore be treated there as a private patient and must initially pay for the treatment yourself. In most cases, ÖGK will reimburse part of the costs.
  • Dental Health: In addition to conservative dental treatment and dentures, the ÖGK dental services also include jaw adjustments (braces).
  • CT, MRI and x-rays: Computed tomography (CT), magnetic resonance imaging (MRI) and X-rays are “diagnostic imaging procedures”. The Austrian Health Insurance Fund (ÖGK) covers the costs if the examination is carried out at an authorized institute.
  • Therapists: the ÖGK will cover costs for speech therapy, physio therapy and psychotherapy, among others. You can read more HERE.
  • Midwives: Midwives support women during pregnancy, during childbirth and in the initial period afterwards. The Austrian Health Insurance Fund (ÖGK) covers certain costs for the midwife.
  • Hospital stays: Persons insured with the Austrian Health Insurance Fund (ÖGK) can receive outpatient or inpatient treatment in certain hospitals throughout Austria. The fund will not cover any special fees that are incurred for accommodation in “special class” (some hospitals offer private rooms as special class, for example). For medically necessary treatment in hospitals with which there is no contractual relationship,  ÖGK currently pays a daily care cost allowance of € 399.97, but not more than the actual costs incurred.
  • Medical aids and medication: The Austrian Health Insurance Fund (ÖGK) covers the costs of medical aids and aids such as hearing aids, diabetes supplies or bandages if you have a doctor’s prescription for them. The ÖGK also covers medication costs, but you need a prescription from a doctor. 

READ ALSO: How much can you expect to pay for private healthcare in Vienna?

How much will I get?

The reimbursement does not cover the whole cost. Once the reimbursement is approved, you will get 80 percent of what the ÖGK would have paid to the public system. This is not the same as 80 percent of your invoice.

The insurance fund doesn’t always approve invoices, it will evaluate the need and set up limits (so, you won’t get a refund on every doctor’s visit if you go to the same specialist type in a short period, for example). Particularly if you plan on a big expense, it’s worth it to check with the fund beforehand if they would cover the private costs.

How can I claim reimbursement?  

You first need to obtain receipts for all medical expenses, including doctor’s invoices, hospital bills, and pharmacy receipts. You’ll also need to gather payment confirmation. Then, you submit this information as a claim request on the website of your insurance company. With ÖGK, the link is HERE.  

You then wait for the processing time, which can take up to several weeks. If your request is approved, you’ll receive the money back straight to the bank account you have in your account details on the insurance website. 

READ ALSO: Will my Austrian health insurance pay for medical expenses abroad?

What if I have private insurance?

Most private insurance in Austria work with statutory companies. You’ll follow the same exact path. Once you get confirmation of how much the public insurance will reimburse you (or if it won’t reimburse you), you can then send all these documents to your private insurance. They will pay the difference between what you got from the public company and what you paid in private healthcare.

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