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VENICE

‘It’s not Disneyland’: What Venice residents really think of new ‘tourist tax’

As Venice prepares to trial a charge for day trippers aimed at tackling overcrowding, residents of the floating city are questioning how helpful the measure will be.

Italy Venice Carnival
Participants wearing carnival costumes parade across St. Mark Square (Photo by MARCO BERTORELLO / AFP)

If you type Venice into any news site, you will more than likely find pages upon pages of reports about the day tripper fee or ‘tourist tax’ being introduced from April 25th. 

News of the upcoming test run of a five-euro sum for day tourists who enter Venice between 8.30am and 4pm has reached practically every corner of the globe.

Even James Liotta, an Australia-based comedian, asked his followers on Facebook recently what they thought about Venice’s new charge and whether they’d pay it, and got a big reaction.

One commenter wrote: “No I would not, it is totally exploitation. They can charge for use of amenities, heritage but not for entrance.”

But with most articles and discussions aimed at visitors, they don’t necessarily reflect the thoughts of Venice’s residents.

For Eleanora Smith, the toll couldn’t come soon enough. She’s one of the 49,000 people who live in the historic centre of Venice – a number far smaller than the city’s tourist intake.

At peak times, some 100,000 tourists spend the night in the city, with tens of thousands more visiting just for the day.

Eleanora, who has lived on and off in Venice for the past 13 years, says getting day trippers to pay isn’t necessarily a bad thing; it can also be a boost for Venice’s economy.

READ ALSO: Venice promises ‘very soft’ measures to cut down tourist crowds

“I’m all for this test run,” she tells The Local. “Nothing is set in stone yet, and it’s only for 29 days of the year, so I’m failing to understand what the uproar is about.”

“I’m tired of people coming in, sitting in the streets and eating a cheap slice of pizza. They clog up our walkways, whilst bringing nothing to the city at all.”

She tells the story of a time when she missed three water buses to get to work because there were lines of tourists.

“My only criticism is I don’t think this is enough,” she continues. “It’s going to be a cat-and-mouse game of police officers doing random checks as opposed to checks being done when the tourists enter.”

READ MORE: Explained: How to use Venice’s new ‘tourist tax’ website.

Jill Goodman, a Venice resident originally from New York City, says: “This is long overdue. Venice is a world heritage site and the fee should be higher. 

“Day trippers add nothing to the economy and they leave their garbage everywhere and swim in the canals.”

Several residents said the fee should be higher and should be in place all year round.

Venetian Gioia Tiozzo, on the other hand, says no fee would be discouraging enough.

I’m 100-percent Venetian from a Venetian family. I have spent all my life in Venice and I live the problem of over-tourism every single day,” she writes.

She stresses that, whilst she is not a supporter of Venice’s mayor, Luigi Brugnaro, she does think he is trying to find a solution.

“The upcoming fee is just the first step, not the solution to all of Venice’s problems,” she continues. “Will the fee work? No. The fee is too low and irrelevant. Too many tourists will avoid it as they could be residents in the Veneto region.

“But it could be an important first step for the future. For me, the fee is a weapon against the illegal B&Bs in Venice. Tourists will not stay in illegal B&Bs if the hosts cannot provide them a pass like legal hotels. This is a crucial point.”

OPINION: Why more of Italy’s top destinations must limit tourist numbers

Laura Pritchard, a UK national and the Vice President of the American International Women’s Association has mixed feelings about the charge. She’s been living in Venice for five years now and was anxious when the news was first announced, but felt calmer when she knew she could apply for an exemption. 

But she says even that has its issues.

“As always seems to be the case with Italian websites, the procedure to obtain an exemption code for visitors in the city based on being a resident proved to be extremely torturous,” she writes. 

“This is very off-putting. I would be interested to know how difficult it is for someone to just pay the fee.” 

She believes the requirement to have a smartphone on you to show your exemption code is unfair, especially if your phone dies.

READ MORE: What are the new rules for tourist groups visiting Venice?

As it stands, Veneto region residents like Laura, together with those born or working, and studying in Venice among those who are exempt from paying the tourist charge. 

Other categories include visitors staying overnight, children under 14, those with disabilities, those taking part in sports competitions, those who need medical care, relatives of residents, and police officers on duty. 

Venice Carnival Art

Carnival masks in the salon of a mask workshop. (Photo by Adnan Beci / AFP)

“I cannot imagine living in a city where people have to pay to visit, although I am sympathetic to the idea of how to solve the challenge of excessive numbers of visitors at certain times and in certain places,” Laura adds. 

“My biggest concern is where the money raised will go.”

At the time of writing, nothing has been announced by the local government about how the money raised from the new charge will be used.

READ ALSO: The Italian tourist destinations bringing in restrictions this summer

Julia Curtis, a resident from California, says the local community should have more of a say.

They should charge more and we residents should have a democratic say in how these taxes are actually spent. It should not just be for a few days a year but almost all the time,” she writes. 

“We need less day trippers and more tourists who are seriously interested in the city and its many gems and not sure about checking off their list of top attractions in Europe—it’s not Disneyland.”

Antoine Scicluna however comments: “Cities are there for the world to see and not to be used for profit, just because Italy manages its taxes badly.”

For Gillian Longworth McGuire, the fee doesn’t address bigger issues affecting residents such as sky-high rents and the rules surrounding it are not clear enough.

“Firstly, Venice needs tourism and day trippers do not need to be a net negative,” she says. “Venice needs people, but not those who sit on the sidewalk eating lunch. I doubt they’d do that in their hometowns.

“What happens to all this money? Will it be spent on improving Venice’s public transportation? Will it remain on the mainland? There has been no mention of what will happen.

“I’m afraid this fee has got me asking more and more questions.”

Member comments

  1. I understand the fee for tourists but really, Italian citizens should be exempt. Citizens who do not live there might be there for other reasons like to visit friends, business reasons, perhaps property shopping for purchase or rent.

    I also think if the Italian citizens (and maybe EU citizens as well) get caught up, it would curtail their rights to free movement.

    Imagine if Chicago, Paris, or other cities started charging citizens just to enter? That sets a very bad precedence.

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TOURISM

‘Not even that ancient’: The harshest TripAdvisor comments about Italy’s sights

From Roman ruins to grand Gothic palaces, Italy’s most popular tourist attractions welcome hundreds of thousands of visitors every year – but not everyone leaves satisfied.

'Not even that ancient': The harshest TripAdvisor comments about Italy's sights

With its rich cultural heritage and plenty of art and architecture wonders, Italy draws hundreds of thousands of visitors from all corners of the world every year. 

But a quick scroll through the review section of travel website TripAdvisor will be enough to show that some of the country’s most famous attractions aren’t to everyone’s taste.

Colosseum, Rome

It may be Italy’s biggest tourist attraction, but even the Colosseum – the largest ancient amphitheatre ever built, dating back to 80 AD – fails to impress some.

“I came. I saw. I left,” wrote one reviewer, saying that looking at pictures of the building and reading about its history will spare you from “a long wait line, a port a john [sic] bathroom, and a big disappointment”.

READ ALSO: Nine tips for making the most of a Rome city break

Others were seemingly not so happy with the overall state of the attraction.

“[It] was a lot more broken than I thought it would be, at £15 a pop you’d think they’d invest in repairing it,” one wrote. 

“Not even got a roof? When they finishing it [sic]?” asked another. 

Milan, Duomo 

Though it is often regarded as one of, if not the greatest example of Italian Gothic architecture, not everyone seems to be impressed by Milan’s Duomo cathedral. 

“The outside is gaudy and tacky as the worst of Las Vegas,” while “the inside is as bad taste as the outside” and not worth the wait, “even if they paid you”, one reviewer wrote.

READ ALSO: Stay away! How Europe’s most popular spots are fighting overtourism

Another said the Duomo was no different than any “old cathedral” found in every European city, claiming that “pigeons watching [sic] is more exciting than this building”.

Speaking of pigeons, one tourist warned future visitors about the aggressiveness of the local bird population, saying that the area surrounding the Duomo is “swarming with thousands of pigeons that have long ago lost any fear of humans” and will “fly directly at your head”, forcing you to “take evasive action”.

Just another cathedral? The famed Duomo in Milan. Photo by Martin Anselmo on Unsplash

Doge’s Palace, Venice

Venice’s Palazzo Ducale is the third most-visited tourist attraction in the country and arguably one of the best-preserved traces of the ancient Venetian Republic’s power. 

But the palace isn’t everyone’s cup of tea – at least judging from its reviews.

“When you go inside, there’s nothing to see except a lot of paintings on the ceilings and high on the walls. The paintings are impressive but very samey,” one reviewer wrote.

READ ALSO: What’s the difference between Italy’s city taxes and new ‘tourist tax’?

“Really boring,” complained another, saying that the rooms were “bland” and “the view never got any better”. 

Other visitors said they were disappointed with some of their tour guides’ choices.

One wrote: “Our guide took pleasure in telling about people being tortured here. It was a bit grizzly [sic]. Personally I would give the place a miss.” 

Tourists sit under the archway of the Doge's Palace in Venice

The Doge’s Palace in Venice, which some visitors found abit “samey”. Photo by Marco BERTORELLO / AFP

Pompeii 

Even the Pompeii archaeological site, which consists of the ruins of a city buried under volcanic ash following the eruption of Mount Vesuvius in 79 AD, has its fair share of detractors.

A reviewer described the site as being “poorly paved street after poorly paved street of pretty much the same old same old terraced house over and over and over and over”.

Another said: “I really don’t get what the hype is about.

“It’s not even that ancient since they had to build so many structures around it to keep it standing. Even the freaking pillars didn’t make it (some barely did I guess).”

One reviewer even went as far as saying it was the “worst place” he’d ever visited, mentioning he had “too much ground to cover in sweltering heat” and he “should have stayed at the nice beaches of Vico Equense”. 

Trevi Fountain, Rome

A prime example of Italian Baroque aesthetics, the Trevi fountain is one of Rome’s most widely recognised symbols worldwide, but not all visitors are impressed by it.

“It splashes and splashes. It spurtles and flows. It fountains and gurgles and is as romantic as my oldest pairs of smelly socks,” wrote one reviewer, who concluded they felt “let down”.

Tourists around Rome's Trevi Fountain

Tourists around Rome’s Trevi Fountain in March 2024. Photo by Alberto PIZZOLI / AFP

That said, many reviewers expressed appreciation for the fountain’s architecture, but complained that their visit was ruined by hordes of fellow tourists. These complaints are far from unjustified given the attraction’s long-standing overcrowding issues

One reviewer suggested that “packing a pair of 8 foot stilts” may be the only way to “ensure a satisfying visit to the Trevi”.

Another called the attraction a “claustrophobia mecca” that’s “nearly impossible to deal with because of the thousands of pushy, sweaty, rude and large tourists”.

Have you seen a surprising review of an Italian landmark? Are there any Italian sights you think are overrated? Let us know in the comments section below.

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