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Roaming: Where can I use my French mobile without landing a huge bill?

Understanding where and when you can use your French mobile while abroad without paying extra roaming charges can help save you from surprise fees.

Members of the Brazilian delegation check their mobile phones ahead of the opening ceremony of the Paris 2024 Olympic Games
Members of the Brazilian delegation check their mobile phones ahead of the opening ceremony of the Paris 2024 Olympic Games. (Photo by CARL DE SOUZA / POOL / AFP)

We’ve all experienced that flurry of text messages upon switching on our mobiles in another country? At the very least there will be one from your network provider warning you about possible additional charges while you’re outside your country of residence; another welcoming you to the local network linked to your usual service provider that also has information on charges and rates; and one with information about the 112 emergency services number.

Most people ignore these messages – but doing so can lead to a nasty phone bill surprise.

READ ALSO How to avoid huge ‘roaming’ bills when visiting France

If you have a French phone, here’s a look at where you can use it without worrying about extra charges.

EU countries

If you’re travelling within the EU, you’ll not face additional roaming charges for using your French phone in any of the 27 countries that make up the block.

That is; Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain and Sweden.

As Norway, Iceland and Liechtenstein are members of the European Economic Area (EEA), you will also be able to use your French phone there, too, without risking hefty roaming charges.

This provision also extends to the French overseas territories of Guyana, Martinique, Guadeloupe, Réunion, Mayotte, Saint-Martin, Saint-Barthélemy, and Saint-Pierre-et-Miquelon.

What about Switzerland?

There are, right now, no plans to adapt roaming charges for French mobile users in Switzerland. French users can therefore face roaming charges in Switzerland, but the rates are usually very low – it’s a good idea to check with your operator if you are travelling there regularly, however.

And the micro states?

Don’ forget that the EU also contains a number of tiny ‘micro states’ that are not full members – Monaco, Andorra and San Marino co-operate with the EU on a lot of things, but do not have free roaming.

Monaco uses the French train service so it’s not always immediately obvious when the have entered the tiny principality down on the Mediterranean coast, although you should get an SMS from your service provider so you can be reminded to turn off data services.

How long can I stay in another country without additional penalty?

The EU Commission legislation states that in order to pay for calls, messages and data usage at the same price as in your home country without additional roaming costs you must use the mobile phone for a longer period in your country than abroad.

Phone operators can track data consumption and roaming that their customers have used in the last four months. If during this time you have used more mobile services abroad in another EU country rather than in your home country, operators could legally apply small extra charges.

Non-EU countries

If you’re travelling outside the EU, everything depends on your network provider as roaming charges vary on a company by company – and country-by-country – basis. If you’re in doubt, check with your mobile provider before travelling.

Crucially, operators are required, as they are for users travelling within the EEA, to keep you informed of the prices charged as soon as you cross a border.

Furthermore, operators are required to cap overcharging for the use of mobile internet while roaming outside the EEA. The default worldwide cap is €60, unless a different ceiling has been agreed between customer and operator – that’s worth checking.

A warning message must be sent to the user when reaching 80 percent of the default or agreed cap as well as when reaching the limit. Beyond this limit, roaming downloading is blocked by the operator, unless expressly requested by the user.

This protection mechanism does not concern voice services, namely calls and SMS.

Post-Brexit UK

Since the UK has left the EU, it is no longer part of the free roaming arrangement. As such, phone companies decide for themselves whether they want to apply roaming charges.

So far operators in France have kept the United Kingdom in the list of countries included with the data quota in the EU zone. This means that whatever your operator you can make calls, send SMS, and use the internet from the United Kingdom without additional costs – although an increasing number of UK operators are applying roaming charges for France.

The French government’s line is to check with your service provider before you travel.

What about the US or Australia?

French carriers – certainly the Big Four, Orange, SFR, Bouygues, Free – generally offer special tariffs with data bonuses that can be purchased if you are travelling to the US, or other international destinations. 

You are likely to need to – even temporarily – switch to an international plan, or a specific USA Pass, to use your phone normally and access the internet in the US. Just make sure your international plan includes where you’re going among its list of destinations.

Even if you subscribe to an international plan, make sure that it authorises calls and mobile data use in the USA, otherwise that bill when you get back could be huge. 

As always, it’s always best to check with your company before flying out to the US, to find the best current available deals. 

Member comments

  1. You mention Lichtenstein but omit other mini states
    Monaco
    Andorra
    San Marino
    All BTY do cover EU guidelines

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TRAVEL NEWS

Eurostar says may scrap links to Amsterdam from 2025

Eurostar's chief has threatened to scrap the rail route to the Netherlands from 2025 because of doubts over when Amsterdam's international terminal will reopen.

Eurostar says may scrap links to Amsterdam from 2025

“Could the Netherlands be temporarily cut off from one of the most essential rail links in Europe?” Gwendoline Cazenave asked in an editorial for Dutch business daily Het Financieele Dagblad on Wednesday.

The Dutch network was suffering “reliability problems, capacity restrictions and delays that are particularly inconvenient for passengers”, she argued.

The company could cut both its Amsterdam-Rotterdam-London and Amsterdam-Rotterdam-Paris routes in 2025, Cazanave’s editorial said.

“In the absence of clarity from the Dutch rail network (…), Eurostar will be forced to suspend connections between Amsterdam-Rotterdam and London and Paris during 2025”, warns Gwendoline Cazenave.

With Amsterdam’s main station undergoing extensive work since June the direct London route has temporarily closed.

Cazenave said that on various sections of track Eurostar trains had been forced to halve their speed to 80 kph since November.

Since the direct route to London was halted for a scheduled six months through to year’s end, passengers have had to disembark in Brussels for passport control before completing their journey.

The Amsterdam upgrade was meant to take six months, but Eurostar has deplored what it says is the lack of guarantees on a resumption date.

“Eurostar is fully prepared to reopen direct connections at the beginning of 2025, as planned,” said Cazenave.

But other work has also been announced from early 2025 in the station, which would limit the availability of platforms, she added. The London connection requires the station to also provide border control services, as since Brexit the lines crosses an EU external border. 

In 2023, Eurostar said it had carried a total 4.2 million passengers between the Netherlands and France, Britain and Belgium.

French national railway operator SNCF Voyageurs holds a majority stake in Eurostar.

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