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Eurostar says may scrap links to Amsterdam from 2025

Eurostar's chief has threatened to scrap the rail route to the Netherlands from 2025 because of doubts over when Amsterdam's international terminal will reopen.

Eurostar says may scrap links to Amsterdam from 2025
Eurostar boss has threatened to cut links to Amsterdam. Photo by STEFANO RELLANDINI / AFP

“Could the Netherlands be temporarily cut off from one of the most essential rail links in Europe?” Gwendoline Cazenave asked in an editorial for Dutch business daily Het Financieele Dagblad on Wednesday.

The Dutch network was suffering “reliability problems, capacity restrictions and delays that are particularly inconvenient for passengers”, she argued.

The company could cut both its Amsterdam-Rotterdam-London and Amsterdam-Rotterdam-Paris routes in 2025, Cazanave’s editorial said.

“In the absence of clarity from the Dutch rail network (…), Eurostar will be forced to suspend connections between Amsterdam-Rotterdam and London and Paris during 2025”, warns Gwendoline Cazenave.

With Amsterdam’s main station undergoing extensive work since June the direct London route has temporarily closed.

Cazenave said that on various sections of track Eurostar trains had been forced to halve their speed to 80 kph since November.

Since the direct route to London was halted for a scheduled six months through to year’s end, passengers have had to disembark in Brussels for passport control before completing their journey.

The Amsterdam upgrade was meant to take six months, but Eurostar has deplored what it says is the lack of guarantees on a resumption date.

“Eurostar is fully prepared to reopen direct connections at the beginning of 2025, as planned,” said Cazenave.

But other work has also been announced from early 2025 in the station, which would limit the availability of platforms, she added. The London connection requires the station to also provide border control services, as since Brexit the lines crosses an EU external border. 

In 2023, Eurostar said it had carried a total 4.2 million passengers between the Netherlands and France, Britain and Belgium.

French national railway operator SNCF Voyageurs holds a majority stake in Eurostar.

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Revealed: The ’15-minute rule’ on French trains

A recent update to SNCF Voyageurs' general terms and conditions of sale requires passengers to take their seats within 15 minutes of departure, or risk losing it.

Revealed: The '15-minute rule' on French trains

“Failure to claim a reserved seat within 15 minutes of the train’s departure from the station indicated on the ticket may result in the loss of the reserved seat and, more generally, of any seat,” reads a September update of the general terms and conditions of sale.

Consumer watchdog UFC Que Choisir spotted the update to SNCF’s T&Cs earlier this month. 

Its meaning is clear. If your seat is left vacant during this period – for example if you have decided to head for a coffee in the buffet car before finding your seat – it can potentially be reallocated to another passenger.

But, it turns out, it’s all a bit of a storm in a teacup. The intention, according to SNCF Voyageurs, is not to catch out unwitting customers. It told BFM TV that it was intended to “facilitate the repositioning of customers on board in the event of a passenger’s absence”.

And it has its origins in a 2021 European regulation that allows passengers travelling without a reserved seat to claim one if it is free, or considered to be free.

In truth, not many passengers board TGVs without a reserved seat – when you book your ticket you are usually allocated a number ticket. When booking online you can select whether you want to be upstairs or downstairs, in a window or aisle seat or choose to request a seat next to a friend. If you are travelling in first class you can select the precise seat you would like.

But it can happen – for example, if a traveller has missed a connection, they will be invited to board the next train in that case will not have a reserved seat. Likewise if a train has been cancelled, passengers will usually be invited to take the next one.

Equally, the vast majority of TGV users find their seats as a matter of priority, rather than heading immediately for the buffet car. Furthermore, SNCF Voyageurs said that the rule has been in place for some time, and that staff on the train would seek to find a solution in cases of conflict. 

“No new instructions have been given to train managers, and the inclusion of this practice in the T&Cs is for information purposes only.”

The rule applies only to the high-speed TGV trains – both InOui and the budget OuiGo lines – but not the InterCité or local TER lines. On TER trains seats are usually not reserved so are allocated on a first-come, first-serve basis (or possibly on a ‘standing in the corridor’ basis if you are on an especially busy train).

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