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PARIS

Paris cinema apologises after customers complain of bedbug infestation

A popular French cinema chain has issued an apology after customers in Paris were bitten by bedbugs while watching movies.

Paris cinema apologises after customers complain of bedbug infestation
A member of staff vacuums the stairs of a movie theatre at cinema in Paris (Photo by Anne-Christine POUJOULAT / AFP)

In some Paris cinemas, the horror has happened off-screen.

The UGC Bercy cinema in Paris has apologised after cinema-goers took to social media to complain about being bitten by bedbugs while watching films. 

One Parisian, Nawal, posted on Twitter that the UGC theatre in Paris’ 12th arrondissement was infested with bedbugs, along with an image of the bites she allegedly received while watching a film. 

On Monday evening, the UGC cinema group published a press release apologising to all victims of bedbug bites.

The group said that they had put emergency procedures into place following bedbug reports, which include canine detection for the presence of bugs, following a high-temperature steam treatment to kill the insects and another canine inspection to verify that the bugs were killed.

UGC also said that “it can be difficult to identify the origin of a bedbug bite” and that the scourge of bedbugs can affect all locations servicing the public.

There have also been reports in some of the Paris MK2 theatres as well, in part due to the fact that cinemas represent an ideal place for bedbugs due to temperature controlled rooms, darkness, and fabric-covered chairs. 

READ MORE: How to avoid bedbugs when visiting France

On top of that bedbugs can be very difficult to detect, as they are quite small – around the size of an apple seed. They typically only come out in the dark, hiding inside mattresses, box springs and in clothing. Females can lay up to five eggs a day, usually in small, hidden, dark places.

Bedbugs have become more common in recent years, both in France and across the world, in part due to an increase in travel, as well as bedbugs becoming resistant to common insecticides.

A recent study by the French National Agency for Food, Environmental and Occupational Health Safety found that approximately 11 percent of French households between the years 2017 and 2022 experienced a bedbug infestation. 

The study found that on average, the price of getting rid of a bedbug infestation comes out to €866. Added up, this meant that between 2017 and 2022, bedbugs cost households €1.4 billion, according to the French National Agency for Food, Environmental and Occupational Health Safety. 

Some French politicians, including members of the left-wing France Insoumise party have called for a national campaign to eradicate bedbugs. 

For individuals, there are a few options for killing bedbugs, which include steam and chemical treatments. People can also place their items in extreme heat (eg. a dryer for at least 20 minutes) or in cold temperatures (eg. refrigerator for multiple days). 

When choosing a service, individuals should double check that the company has relevant accreditations, such as membership in the CS3A union or demonstration of the ‘Certibiocide’ which is a certification that government-verified training has taken place to handle toxic chemicals.

If the company offers canine detection services, you can ask whether or not they are qualified according to the standards of the ‘Union of experts in canine bedbug detection’ (Le Syndicat des Experts de Détection Canine de Punaises de Lit or SEDCPL).

READ MORE: Bedbugs, mice, and mould: How to handle infestations in your French home

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PARIS

Paris unveils sweeping transport price changes for 2025

From introducing a single ticket for the Metro and commuter RER trains, to new advantages with the Liberté + pass, here is how Paris regional transport authorities plan to change prices starting in January 2025.

Paris unveils sweeping transport price changes for 2025

The head of the Paris region and leader of Ile-de-France Mobilités, Valérie Pécresse, announced on Tuesday that there would be wide ranging changes to the prices for public transport tickets, taking effect from January 2nd, 2025. 

The biggest change is introducing a single price for all journeys in the region – in contrast the current system where journeys into Paris from the outer suburbs are more expensive, in effect penalising commuters who live further out.

For example, under the previous system, taking the commuter train from Fontainebleau to Paris could cost up to €5, in contrast to the €2.15 ticket to get around inside Paris.

Pécresse explained to Le Parisien that the main goal is simplification and fairness.

“The aim is to take a ‘single Navigo pass’ to its logical conclusion. The principle that all Ile-de-France residents pay the same transport fair, whether they live in the suburbs or the city.

“[The change] will bring an end to the 50,000 different fares that have become unreadable and are sometimes unfair. It’s a real social project based on fairness and freedom,” Pécresse said.

Many of the capital’s lowest-paid workers live in the less expensive outer suburbs, and they have been effectively penalised by the current pricing structure.

However there are other changes coming down the line too.

Here are the changes;

Credit: Ile-de-France Mobilités

Metro and RER

The Paris Metro system, as well as the commuter RER lines, will be combined onto one single ticket, costing €2.50 for any journey within the greater Paris region.

This means that a transport user could switch from the RER and onto the Metro with the same ticket, regardless of how far they have travelled or how many zones they have crossed.

This change will represent an increase of €0.35 (from the €2.15) from the 2024 price for single Metro tickets inside the city.

However, for people travelling to and from the Paris suburbs, the single ticket will likely save them a significant amount.

For example, a journey between Paris and Noisy-le-Grand (Zone 4) cost €4.15 under the previous system, but it will cost €2.50 under the new system.

The only exception to this is tickets to and from Paris’ airports (more on that below).

Bus and tram

A new ticket will be created for the bus and tram lines. This will cost be separate to the Metro and RER ticket, and it will cost €2 per journey. 

However, those purchasing a bus ticket on-board (via SMS) will still pay a heightened price of €2.50.

The other change will be ‘long-distance’ bus journeys. Previously, if a journey took longer than one hour and thirty minutes and involved more than one bus, then the user would have had to pay for two separate tickets per bus ride. Moving forward, ‘long’ bus journeys will cost just one €2 ticket.

This change means that transport users will need to think about buying separate Metro/ RER and bus/tram tickets if their journey requires both methods of transport.

For example, if you take the RER and then take a bus, you would need two separate tickets, as Metro/RER tickets are only valid on those lines, and bus/tram tickets are only valid on those lines.

Liberté +

This pay-as-you-go card will be made significantly more attractive under the new system, but it is only available to Paris region residents. 

You have to subscribe online and connect the account to your RIB, for which you will need a French bank account. You can also track your consumption online, and at the end of the month you pay the total amount that you travelled.

The changes for the Liberté + will include a lower price for Metro/RER journeys (€1.99) and a reduced rate for bus/tram journeys (€1.60).

If you take a journey that combines the Metro and the bus, for example, then you would only pay one price (€1.99) for the entire journey, rather than needing to purchase two separate single tickets.

The other change is that the Liberté + will extend to the rest of Ile-de-France – it was previously only available inside of Paris (Zone 1).

And starting in spring 2025, the Liberté + will be available to load directly onto an Android or iOS enabled smartphone.

Generally, the Liberté + will be a more advantageous option for local residents to pay reduced prices and as-they-go.

Packets of 10 tickets

The ‘carnets’, or 10-ticket books, will be phased out entirely starting in January 2025.

The paper version of these booklets was already phased out, but a reduced price for a bundle of 10 tickets will no longer be available in any form starting in January.

If you want to purchase a bundle of tickets at once, you can still do so – and you can still store them on a Navigo Easy pass – but you will have to pay full price (€2.50 each or €25 for 10).

Trips to the airport

Trips to and from Paris’ airports will be the only exception to the new €2.50 flat rate.

Previously, trips to the airport cost a varying amount based on whether you took the Roissy/Charles de Gaulle bus (€16.60), Roissy/Charles de Gaulle RER (€11.80), Orly bus (€11.50), or Orly Line 14 (€10.30).

Moving forward, only one flat price of €13 will be charged for any and all trips to the airport.

Daily pass

Daily Metro passes, popular amongst tourists, allow for unlimited travel. Previously, they were priced based on the zones the visitor selected – so if you selected a two-zone option (Zones 1-2; Zones 2-3; Zones 3-4, etc) then you would pay €8.65 for the day.

A three-zone option (Zones 1-3, Zones 2-4, Zones 3-5) cost €11.60. The four zone option (Zones 1-4, Zones 2-5) cost €14.35, and the full option (Zones 1-5) cost €20.60.

However, the zoning will be scrapped from January, and instead, single day passes will cover all five zones and cost a flat price of €12. This does not include airports, however, so a separate airport ticket would be required.

Visitor pass

As for the visitor pass – this previously allowed two options for unlimited daily travel in the Paris area – either including just Zones 1-3 for €13.95 (per day), or including all five zones (and airports) for €29.95 (per day).

The new version will cost €29.90 and it will include all five zones, plus airports.

What about monthly and yearly Navigo passes?

Pécresse explained to Le Parisien that these will not change, as the focus is primarily on occasional travellers.

“For Navigo subscribers, nothing is changing. We are working within the framework of the agreement signed with the state, so future increases of these passes will always be less than or equal to inflation plus one percent,” Pécresse said.

What will the general impact be?

This will depend on whether you are a resident of the city of Paris (Zone 1), the Paris suburbs, or if you are a visitor. 

For residents of Paris and the inner suburbs travel with single tickets inside the city will get more expensive, but the Liberté + plan is meant to offset these increases.

Meanwhile, outer suburb residents will likely see a significant decrease in their spending.

On the other hand occasional Metro users will see an increase in price while tourists and visitors will also see an increase.

What about my old tickets?

Any old paper tickets or individual electronic tickets (perhaps stored on a Navigo Easy pass) will still be functional until December 31st, 2025.

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