How to avoid the ‘police’ phone scam in Switzerland

The Swiss government has issued a warning about an increasing number of fake calls purporting to be from police. But there are ways to avoid this scam.

Published: 18 April 2024 13:20 CEST
Updated: 1 May 2024 06:34 CEST

How to avoid the 'police' phone scam in Switzerland

Ignore suspicious calls asking for personal information. Photo: Pixabay

Switzerland’s National Cyber Security Centre (NCSC) has been monitoring the phenomenon of fake calls from alleged police authorities for nine months now.

But in the last three weeks, reports of this scam have almost tripled, the NCSC said, indicating just how widespread it is.

What is this about?

The scam begins with a call coming, allegedly, from police or another Swiss authority.

A voice, which the NCSC describes as ‘robotic’, informs the person who answers the call that their personal banking data is involved in criminal activities, or makes a similar alarming (but false) claim.

According to the NCSC, “it is not a person who calls, but a software The machine randomly tries Swiss phone numbers throughout the day. If the number is invalid, it simply moves on to the next one.”

“By using this software, the number of calls that can be made is virtually unlimited. It could go through practically all the phone numbers in Switzerland in a day,” the Centre adds.

After raising alarm about your bank account, the fake ‘policeman’ will urge you to “press 1” to be put in touch with a human being and obtain more information.

If you do this and, worse yet, divulge your personal data to the caller, you risk having your computer and credit card hacked.

What should you do (and not do) if you get this call?

The most obvious answer is to immediately hang up because, as the NCSC explains, “real police never play recorded phone messages. They also never ask for money or sensitive personal data over the phone.”

To that end, the Centre recommends that anyone receiving this call:

Should hang up as soon as you hear the recorded message
Not press 1, or any other numbers, during the telephone conversation
Not get drawn into a conversation.
Never grant access to your computer, not even via remote maintenance software.
Never reveal prepaid card activation codes.

A fake tax refund

While the ‘police scam’ is the latest attempt at extortion reported to the NCSC, it is far from a unique case.

Scores of them are reported to the authorities each year, including the one reported earlier in 2024.

It involved phishing emails about alleged tax refund entitlements.

However, the link in the email leads to a phishing page.

Here too, authorities advise to ignore these emails, not click on the link, and not enter any personal data on the phishing page.

Member comments

Become a Member to leave a comment.

Two victims suffered serious wounds, police said. The attacker was also in hospital being treated for injuries that investigators said were self-inflicted.

The man was “believed to be of foreign origin” and was aged about 40, police said in a statement which added that he was thought to have acted alone.

All of the injured remained hospitalised late Wednesday.

Armed with “sharpened or pointed” metal weapons, the man first lashed out at a passer-by at the railway station in the town of 12,000 people in the Aargau canton, about 60 kilometres (38 miles) west of Zurich, police said.

He then wounded several people seemingly at random before entering a house, police added.

Among those attacked were two teachers from the Zofingen cantonal school, the institution’s director, Patrick Strossler, told 20minuten.ch news website.

The Aargauer Zeitung newspaper quoted one man as saying his pregnant wife had been among those attacked. She was cut in the face but her life was not threatened.

After two hours of negotiations with a specialised team, the man was arrested in the house, police said. The suspect had injured himself and was taken to hospital, said Bernhard Graser, a police spokesman.

Graser told the Zofinger Tagblatt newspaper that the attacker’s injuries were self-inflicted.

Police have called for witnesses to share video or photos that may be useful for their investigation.

Images shown by Aargauer Zeitung showed a large deployment of police and emergency vehicles. The security forces had assault rifles and bullet-proof vests.

A police helicopter landed on a nearby sports field, causing the local youth football team to cut short a training session, the newspaper said.