SHARE
COPY LINK

TRAVEL NEWS

Denmark’s Rejsekort app now fully available amid data protection probe

An app version of Denmark’s universal public transport payment card Rejsekort has been fully launched while an investigation into data privacy issues is still ongoing.

Denmark’s Rejsekort app now fully available amid data protection probe
Denmark's Rejsekort travel pass is now available as an app. Photo: Mads Claus Rasmussen/Ritzau Scanpix

The app version of the pre-paid travel card Rejsekort is fully available from today, meaning passengers aged 18 and over can check in and out of public transport journeys all over the country without having to remember the physical card or top it up.

With the app, swiping a physical card over sensors to check in and out of journeys is no longer necessary. Instead, travellers on Danish public transport will now be able to swipe on their phone to activate a valid ticket for their journey.

It was first released on a trial basis in April but the full roll-out is now going ahead despite an ongoing investigation by the Danish Data Protection Agency.

READ ALSO: How to get and use Denmark’s new Rejsekort app

The app was initially launched to a limited number earlier this year, but was beset by delays related to data privacy.

A “Smark Check-Out” function within the new app can check users out of their trains or buses automatically. This reduces the risk of overpaying a fare because the passenger forgets to check out – a not-uncommon occurrence for users of the regular Rejsekort.

But the function relates closely to the nature of the problem because the app normally tracks users between check-in and check-out, but continues to track them if they have not checked out until the automatic check-out kicks in at 4am the next day.

However, there are issues with the anonymity of the tracking information, according to earlier reports.

Investigations into that issue are still ongoing, but Rejsekort’s director of customer services Jens Willars told broadcaster DR he was confident in the decision to fully roll out the app at this point.

“When the Danish Data Protection Agency provides its summary of the investigation, we’ll review it thoroughly. And if, against our expectation, anything needs to be adjusted, we will of course do it,” he said.

IT security specialist Allan Frank with the Data Protection Agency told DR that it was “a bit bold” of the Rejsekort company to proceed with the full roll-out before the outcome of the probe is known.

“But on the other hand, we as the data authority must accept that Rejsekort is responsible for the data and they must therefore be the ones to make sure they are not breaking the law. And then we can subsequently test this,” he said.

The introduction of the Rejsekort app means that the physical version of the travel pass will eventually be phased out. However, no specific date is currently set for this.

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.

TRAVEL NEWS

Denmark’s DSB ticket app updated to allow multiple check-ins

The DSB app, which can be used to pay for rail and bus journeys across Denmark, has been updated so that users can use it to pay for accompanying passengers.

Denmark’s DSB ticket app updated to allow multiple check-ins

Denmark’s national rail operator DSB has announced an update of its app to enable users to buy multiple tickets on the same journey.

DSB’s app, launched in April this year, allows you to pay for your journey and to check in on buses, local trains or metros. Over two and a half million journeys have since been paid for using the app, the company said in a statement on Wednesday.

To use the DSB app, you can use the “check in” function in the app and then “check out” when your journey is complete. Your fare will then be paid using the payment card you link to the app.

This will now also apply when you add additional passengers before checking, using the new function.

If you forget to check out at the end of your trip, the DSB app does this automatically after 15 minutes, preventing you from paying an incorrect fare.

READ ALSO:

“There has been great demand from customers to be able to travel together using the Check-in function. Now you only need one phone to take care of tickets for everyone on trains, buses, metro, and light rail,” DSB’s customer manager Charlotte Kjærulff said in the statement.

As much as 77 percent of online ticket purchases with DSB are now completed on the DSB app, according to the company.

“We are continuously developing our app with the aim of putting everything the customer needs for their journey in one place.We want it to be easy for customers to find the right ticket for their journey,” Kjærulff said.

Many transport users in Denmark still use a physical Rejsekort when checking in and out of public transportation. The Rejsekort is also being replaced by an app, which was fully rolled out earlier this month. The Rejsekort app is currently awaiting the results of a probe by the national data protection agency.

Both the DSB and Rejsekort apps are likely to increase convenience for many public transport passengers who have previously been reliant on having credit on the physical card and remembering to bring it with them.

SHOW COMMENTS