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Can Paris make the Metro ‘fully accessible’ for people with disabilities?

Disability rights groups and leaders from the Paris region have signed a pact promising to make the Paris Metro accessible for people with disabilities - here's what they're actually agreeing to and how long this could take.

Can Paris make the Metro 'fully accessible' for people with disabilities?
A man sits in his wheelchair on top of the stairs of a metro station in Paris on September 26, 2018 during a demonstration called by the Paralysed Association of France (APF) to demand more accessibility in their daily life and protest against the lack of accessibility for disabled and handicapped people in urban transports. (Photo by Philippe LOPEZ / AFP)

On the penultimate day of the Paris Paralympic Games, the head of the region, Valérie Pécresse, signed a pact with the city of Paris and the APF-France Handicap association to engage in the ‘titanic’ project of making the Paris Metro system accessible to people with disabilities.

The Games had highlighted just how poorly Paris scores when it comes to accessibility, with its Metro system almost entirely barred to people in wheelchairs or those with reduced mobility.

Pécresse, who is also the head of Ile-de-France Mobilités, noted the importance of updating the Metro system in light of the city’s ageing population and for environmental reasons. Pécresse has also called for holding a local referendum to get Parisians on board.

During the Paralympics closing ceremony, the president of the International Paralympic Committee (IPC), Andrew Parsons, referenced Pécresse’s announcement.

“We all have a collective responsibility to take advantage of the momentum of the Paralympic Games to make this world more inclusive (…) We must enable people with disabilities to excel off the playing field.

“The best Paralympic legacies are those that continue after the Games and I call on all those involved to make the dream of an accessible Paris Metro a dazzling reality,” he said.

Then he addressed Pécresse specifically, adding: “Thank you to the President of the Île-de-France region Valérie Pécresse for her ambition to make the Metro accessible.”

What are the specifics of the plan?

So far, things are quite vague. In fact even calling this a ‘plan’ might be going too far – what the leaders signed was more of a statement of ambition.

The earliest estimates suggest that such a project would require between €15-20 billion in funding over a period of 20 years, which Pécresse proposed would be shared equally between the city of Paris, the region of Ile-de-France and the State, Le Figaro reported.

Pécresse suggested to the French press that the work could begin with Metro Line 6, which would be easier to make accessible due to the fact that it is mostly above-ground. 

Nevertheless, work on this line alone would cost between €600 and €800 million.

The goal would be to finally make the Metro accessible for people with reduced mobility – although there are some Metro stations that will never be entirely accessible, due to historical constraints and ‘an already congested Paris underground’, MesInfos reported. 

In terms of how the project would be paid for, Paris deputy mayor, Lamia El Araje, who focuses on accessibility for people, said: “We have to go and find the revenue,” noting a possible increase in the tourist tax, which she argued has been done in other international capitals such as Berlin and New York.

In Paris, this tax currently ranges from €0.65 (per night per person) for the most basic campsites to €14.95 for the highest end hotels (palaces).

READ MORE: How much is the ‘tourist tax’ in France?

What is the Paris Metro situation currently?

As things stand, only 29 metro stations on just two lines (11 and 14) are accessible to people with reduced mobility.

The RER (commuter train) assures that lines A and B, as well as the tram and bus networks, are intended to be accessible.

READ MORE: ANALYSIS: How accessible is Paris for people with disabilities?

However, there are still some challenges on these services be too. A bus line is deemed accessible once 70 percent of its stops are classified that way, which means many stops are not available for people with reduced mobility. This may be due to technical issues, such as an inability to enlarge or raise the sidewalk.

Also, most buses only allow for a maximum of one wheelchair.

As for the city’s tram system – the challenge is that most trams only serve the city outskirts and suburbs, so they are not very useful for tourists or people needing to get into the city centre.

Although the RER, the commuter train that serves the city and its outer suburbs – including links into Paris from its two airports – might be more ‘accessible’ than the Metro, many stations require the assistance of a person working there.

This means that a person with a disability would need to plan or call ahead to ensure staff will be present to assist them.

In the future, the new Grand Paris Express lines (15, 16, 17 and 18) will be entirely accessible, which means that 68 accessible stations will be added to the Paris Metro network by 2030.

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Revealed: The ’15-minute rule’ on French trains

A recent update to SNCF Voyageurs' general terms and conditions of sale requires passengers to take their seats within 15 minutes of departure, or risk losing it.

Revealed: The '15-minute rule' on French trains

“Failure to claim a reserved seat within 15 minutes of the train’s departure from the station indicated on the ticket may result in the loss of the reserved seat and, more generally, of any seat,” reads a September update of the general terms and conditions of sale.

Consumer watchdog UFC Que Choisir spotted the update to SNCF’s T&Cs earlier this month. 

Its meaning is clear. If your seat is left vacant during this period – for example if you have decided to head for a coffee in the buffet car before finding your seat – it can potentially be reallocated to another passenger.

But, it turns out, it’s all a bit of a storm in a teacup. The intention, according to SNCF Voyageurs, is not to catch out unwitting customers. It told BFM TV that it was intended to “facilitate the repositioning of customers on board in the event of a passenger’s absence”.

And it has its origins in a 2021 European regulation that allows passengers travelling without a reserved seat to claim one if it is free, or considered to be free.

In truth, not many passengers board TGVs without a reserved seat – when you book your ticket you are usually allocated a number ticket. When booking online you can select whether you want to be upstairs or downstairs, in a window or aisle seat or choose to request a seat next to a friend. If you are travelling in first class you can select the precise seat you would like.

But it can happen – for example, if a traveller has missed a connection, they will be invited to board the next train in that case will not have a reserved seat. Likewise if a train has been cancelled, passengers will usually be invited to take the next one.

Equally, the vast majority of TGV users find their seats as a matter of priority, rather than heading immediately for the buffet car. Furthermore, SNCF Voyageurs said that the rule has been in place for some time, and that staff on the train would seek to find a solution in cases of conflict. 

“No new instructions have been given to train managers, and the inclusion of this practice in the T&Cs is for information purposes only.”

The rule applies only to the high-speed TGV trains – both InOui and the budget OuiGo lines – but not the InterCité or local TER lines. On TER trains seats are usually not reserved so are allocated on a first-come, first-serve basis (or possibly on a ‘standing in the corridor’ basis if you are on an especially busy train).

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